List of AI customer service companies

Google is a technology company best known for its search engine. It was founded in 1998 and is headquartered in Mountain View, California.

Amazon is a multinational technology company focusing in e-commerce and cloud computing.

Avaya is a Durham, North Carolina-based multinational technology company offering cloud communications and workstream collaboration solutions.

IBM is an American multinational technology and consulting corporation.

The Procter & Gamble Company is a Cincinnati, Ohio-based consumer goods corporation founded in 1837.

HubSpot is a company that provides customer relationship management (CRM) software to scaling companies.

Zendesk is a customer service software company developing solutions for customer relationships and customer service founded in 2007 by Morten Primdahl.

LumenVox develops voice biometric authentication, speech recognition, and Text-to-Speech technology for various speech automation applications, such as IVRs.

PolyAI is a company building an enterprise conversational platform with AI-generated voice assistants to improve customer experience.

Forethought is a San Francisco-based company providing customer service automation using generative AI technology.

Unbabel is a company providing a translation as a service platform that allows enterprises to understand and be understood by their customers. It participated in the W14 cohort of Y Combinator.

Cognigy is a developer of conversational AI services and products for enterprise customer contact centers.

Directly is a San Francisco-based developer of artificial intelligence systems of customer experience and chatbots founded by Antony Brydon, Jean Tessier and Jeff Patterson.

Intercom is a technology company developing and providing a communications platform for web and mobile businesses to interact with customers.

Symbl is an API platform for businesses looking to deploy conversational intelligence.

Observe.AI is the creator of an AI platform for call centers.

An Indian artificial intelligence company creating conversational AI technology

Ada is a brand interaction platform that enables the automation of conversations with customers and employees via an AI-based chatbot.

Koda is an enterprise automation platform integrating voicebot, chatbot, live chat, and phone campaigns.

Baidu Research is the research wing of Baidu that focuses in artificial intelligence.

Agent IQ is a company that offers a personal digital platform powered by AI to enhance communication and engagement between banks, credit unions, and their customers.

Agara (also known as Agara Labs) is a company which develops and deploys conversational AI agents to complete routine customer interactions. The company has offices in New York City and Bangalore.

Cogito is an enterprise cloud computing and software development company making software to provide AI-driven coaching to phone professionals.

Apptentive is a customer feedback solution that measures shifts in sentiment from customer experience to win back consumers and activate fans. The Apptentive solution helps enterprise brands including Starbucks, Dunkin Donuts, Jetblue, and eBay. Apptentive captures actionable emotions and feedback from the 90 percent of consumer voices typically missed, and quickly turns that feedback into action.

PagerDuty is company providing an operations performance platform for small, mid-size and enterprise. It participated in the S10 cohort of Y Combinator.