Customer service

Provision of service to customers

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March 20, 2020
WebWire
Wolters Kluwer's ELM Solutions has won two Stevie® Awards for Customer Service. The market-leading provider of enterprise legal spend and matter management, contract lifecycle management, and legal analytics solutions has won a Silver Award for Innovation in Customer Service and a Bronze Award for Front-Line Customer Service Team of the Year. The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales p...
August 27, 2019
WebWire
Ballots have been cast by readers of Logistics Management (LM) in their annual Quest for Quality awards to identify the transportation providers who deliver excellent service and performance. Cardinal has been recognized in the Value-Added Warehousing & Distribution Solutions in the 3PL category for Customer Service / Value Added, Order Fulfillment, Transportation / Distribution, Inventory Management, and Logistics Information Systems. Cardinal Chairman of the Board, Vin McLoughlin commen...
June 12, 2019
WebWire
The proliferation of Internet of Things (IoT)-connected devices and artificial intelligence (AI)-enabled virtual personal assistants (VPAs) gives rise to a new way to serve customers and a new, virtual customer to serve. However, five challenges to growth and adoption must be overcome before this emerging trend becomes reality, according to Gartner, Inc. "We are still several years away from creating autonomous virtual customers that can function with minimal human intervention," said Ti...
March 12, 2019
WebWire
Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, was presented with a GOLD Stevie Award in the Category: Innovation in Customer Service - Telecommunications Industries in the 13th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizatio...
February 27, 2019
WebWire
Strikedeck, the most advanced platform enabling companies to drive Customer Success, announced today that it has won the Gold Stevie® Award in the 13th annual Stevie Awards for Sales & Customer Service in the category, "Relationship Management Solution - New Version." Strikedeck also won the Silver in "Relationship Management Solution - New Product" category. The Strikedeck Customer Success Management platform helps companies provide outstanding customer experiences while reducing chu
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