KODA

Koda provides solutions enabling automated conversations with customers, building engagement and simplifying processes. Koda's services include integration of the company's platform and AI training assistance.

Koda's solutions include customer support, internal communication, and HR process automation, as well as AI-based sales and marketing.

• Customer support: Koda's customer support solutions aim to automatically solve customers’ issues and respond to questions.
• Internal communication and HR process automation: Koda's internal communication and human resources (HR) process automation solutions aim to improve information flow in the company and utilize AI algorithms in HR processes.
• AI-based sales and marketing: Koda's AI-based sales and marketing solutions help users manage communication during the sales process.

Koda's products and services comprise the following:

• Chatbot: Koda's chatbot solution automates external internal communication processes with chatbots, enabling high-uptime client service and managing internal communication with employees.
• Voicebot: Koda's voicebot solution is designed for the automation and optimization of client service tasks.
• Live chat: Koda's live chat enables one-to-one conversations between customer service representatives and clients in cases where the bot is unable to solve a problem.
• Phone campaigns: Koda's phone campaigns are personalized and AI-based.
• Automation implementation: Koda offers custom automation implementations, prepared according to the client's requirements and technology stack.

Koda's platform offers the following modules and features:

• Content manager: The platform enables users to design conversations that AI can execute on a website, in a mobile app, or via phone.
• Language processing training: Koda's bots may be trained in any language using AI solutions developed by language processing scientists.
• Analytics: Objectives may be set and analyzed in real time. All data can be viewed in a dashboard or integrated with a particular business intelligence tool used by the client's company.

Koda's process is divided into five main steps:

1. As a first step, Koda asks the client for information about their current operations processes and how they would like them to be improved through automation. At this stage, information about the client's procedures and systems is collected in order to determine how bots should communicate. In addition, specific quantitative goals are set for the project.
2. During the second step, the focus is on selecting the appropriate communication channels where the conversations will be taking place, such as a website, or a mix of a phone campaign and text messages with a link to a chatbot. Koda builds chatbots and voicebots for all types of communication channels.
3. The third step involves content and format decisions. The bot's language is adjusted to the communication channels, conversation context, and the client's target group. The client is asked to provide a set of questions and answers or information that they wish to provide to their contacts so that the bot may be equipped with the necessary data. Based on this, it takes Koda a few days to deliver the first results.
4. The fourth step involves natural language processing (NLP) training and tests. Bot training and testing encompasses anticipating possible events and expressions of the users. For this purpose, historical data such as records of conversations carried out through live chat is incorporated as a learning source for the program.
5. In the fifth step, the solution is made operational. Clients have the option of viewing the course of conversations and their effects on the Koda platform. Koda can add, remove, or change content as well as optimize algorithms at any time. Based on an analysis of the chat, its scope, and the contacts' expectations, Koda draws up action proposals for the client for the next three, six, and twelve months.