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Symbl.ai

Symbl.ai

Symbl is an API platform for businesses looking to deploy conversational intelligence.

OverviewStructured DataIssuesContributors

Contents

OverviewAPI servicesStreaming APIAsync APITelephony APIPre-Built APISymbl React ElementsPricingFundingTimelineTable: Funding RoundsTable: ProductsTable: AcquisitionsTable: SBIR/STTR AwardsTable: PatentsTable: Further ResourcesReferences
symbl.ai
Is a
Company
Company
Organization
Organization

Company attributes

Industry
Artificial Intelligence (AI)
Artificial Intelligence (AI)
Customer service
Customer service
Machine learning
Machine learning
Technology
Technology
Communication
Communication
Application programming interface (API)
Application programming interface (API)
Deep learning
Deep learning
Speech recognition
Speech recognition
...
Location
Seattle
Seattle
B2X
B2B
B2B
CEO
Surbhi Rathore
Surbhi Rathore
Founder
Surbhi Rathore
Surbhi Rathore
Toshish Jawale
Toshish Jawale
AngelList URL
angel.co/symbl-ai
Pitchbook URL
pitchbook.com/profiles...233133-85
Legal Name
Rammer Technologies, Inc.
Accelerator
Techstars
Techstars
Accelerator Batch
‌
Techstars Class - Alexa Next Stage 2020 T3
Legal classification
Incorporation (business)
Incorporation (business)
Number of Employees (Ranges)
51 – 200
Email Address
founders@symbl.ai
Phone Number
+14086600710
+14152251547
Full Address
1601 5th Ave, Suite 1100, Seattle, Washington 98101, US
Investors
Coughdrop Capital
Coughdrop Capital
Techstars
Techstars
Techstars Seattle Accelerator
Techstars Seattle Accelerator
Berkeley SkyDeck Fund
Berkeley SkyDeck Fund
Flying Fish Partners
Flying Fish Partners
Revel Partners
Revel Partners
CrossCut Ventures
CrossCut Ventures
Predictive
Predictive
...
Founded Date
April 19, 2018
Total Funding Amount (USD)
23,740,000
Latest Funding Round Date
November 5, 2021
Competitors
Netomi
Netomi
Otter.ai
Otter.ai
6
Speechmatics
Speechmatics
DigitalGenius
DigitalGenius
Hugging Face
Hugging Face
7
OneReach
OneReach
Bowtie
Bowtie
Presence AI
Presence AI
...
Business Model
Subscription
Key People
Toshish Jawale
Toshish Jawale
Surbhi Rathore
Surbhi Rathore
Latest Funding Type
Series A
Series A
Wellfound ID
symbl-ai
Country
United States
United States

Other attributes

Blog
symbl.ai/blog/
Company Operating Status
Active
Contact Page URL
symbl.ai/contact-us/
Latest Funding Round Amount (USD)
17,000,000
Overview

Symbl.ai is an API platform for businesses looking to deploy conversational intelligence. Symbl offers a comprehensive suite of APIs for analyzing natural human conversations, without the use of up-front training data, wake words, or custom classifiers.

The Seattle-based company was founded in April 2018 by Surbhi Rathore and Toshish Jawale as Rammer, before rebranding as Symbl.ai on March 31, 2020. Symbl.ai partners with industry-leading tech companies that operate artificial intelligence and machine learning, including Agora, AWS, Twilio, Google Cloud, and Nvidia Inception Program.

Symbl.ai uses machine learning to analyze conversations in real time. The company's aim is to eliminate the complex process of building and maintaining conversational understanding systems, so developers can focus on building experiences and services on top.

API services
Streaming API

Streaming API is based on Web Socket protocol and is used for real-time use-cases where both the audio and its results are available in real time. It can be integrated directly via the browser or server.

Async API

Async APIs provide the functionality for processing stored recordings audio/video from files or public/signed URLs or textual content from a conversation.

Telephony API

Based on PSTN and SIP protocols, this API provides an interface for the developers to have Symbl join VoIP calls and get the results back in real time as well. Optionally, the developer can also trigger an email at the end of the conversation containing the URL to view the transcription, insights, and topics in a single page web application.

Pre-Built API

Pre-Built UI is an interface for the user to interact with the Symbl's APIs output and understand the conversation better. You can interact with speech-to-text transcription, action items, follow-ups, topics and other APIs. You can generate these APIs with a simple API call using Experience API after you have processed a conversation using any above-mentioned APIs.

Symbl React Elements

Symbl React Elements are a set of UI components, which can be easily integrated into your front-end application to directly utilize Symbl’s capabilities such as transcripts, topics, and insights (coming soon). The library provides you with UI elements and custom hooks to customize your own components. React Elements offer plug-and-play capabilities, full-feature UI components for offline and real-time conversations, custom hooks for building components, and full typescript support.

Pricing

Symbl.ai has multiple payment options, including a free trial, a pay-as-you-go model, and a custom service builder.

Free trial

The free trial gives allows users to ingest and transcribe conversations in real time or via video, audio, or text files, and full access to all conversation intelligence capabilities. It also provides contextual insights on topics, sentiments, action items, and advanced beta features including trackers and summarizations.

Pay-as-you-go

Pay-as-you-go pricing starts at $0.05 per minute and $0.000067 per word, with incremental discounts starting at 30% when customers reach 12,000 minutes or 105 million words. Discounts are automatically applied with increased usage, and there are no contractual agreements. Customers can pay as they use the service, with no commitment required. Pay-as-you-go also offers developer community support.

Customize

Symbl.ai's Customize pricing is its committed high usage offering for enterprise use cases and offers implementation and dedicated CX engineering support. The company guarantees service-level agreements, data retention, access to Delete API, and a dedicated success manager.

Funding

Symbl.ai has raised $6.7 million in total funding through five investments, including a mix of non-equity assistance, pre-seed, and seed rounds. The company's most recent $4.7 million seed round was led by Crosscut Ventures and included participation from Third Kind Venture Capital, TechNexus Venture Collaborative, Predictive VC, Jump Capital, Coughdrop Capital, several angel investors and previous investor Flying Fish Partners.

Timeline

No Timeline data yet.

Funding Rounds

Products

Acquisitions

SBIR/STTR Awards

Patents

Further Resources

Title
Author
Link
Type
Date
No Further Resources data yet.

References

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