Cognigy

Cognigy is a developer of a software platform allowing companies to integrate conversational artificial intelligence into existing or new communication processes. The company's platform is designed to automate customer and employee communications with artificial intelligence used to develop more fluent and natural conversations. Through Cognigy's voice- and chatbots, the company offers intent recognition and flexible dialogs for better customer conversation support and is developed to be easy to integrate into companies' back-end systems. This can help organizations reduce support costs and improve scalability.

Cognigy was founded in 2016 by Philipp Heltewig and Sascha Poggemann and is headquartered in Düsseldorf with additional offices in London, San Francisco, Sydney, Seoul, Tokyo, Dubai, and Málaga. Customers of Cognigy have included Toyota, E.ON, Bosch, Lufthansa Group, Mobily, Henkel, and Rentenbank.

Cognigy's platform, Cognigy.AI, is an enterprise conversational artificial intelligence platform for end-to-end customer service automation. The platform's low-code user interface allows users to create virtual agents faster. This enables users to develop conversational experiences with a range of voice and text channels, including web, phone, and more.

The Cognigy Voice Gateway is an AI-based voice gateway intended to enable high-touch and personalized phone interactions. The system uses a combination of conversational AI and native voice connectivity with prebuilt contact center integrations to help users integrate the voice bot into existing customer and contact center systems.

Cognigy's analytics stack allows users to improve customer experience and operational efficiency based on insights developed from data from the platform and various interactions. This includes monitoring and reporting in a single place and an ability to map and analyze automated and agent-triggered interactions in a visual environment.

To help users with their customer experience and help increase team productivity, Cognigy offers a Live Agent platform, which is enterprise-ready and enables service teams to communicate in real time and asynchronously with customers and employees. It provides a fully integrated toolset to enable better-scaled customer services.

Through its Marketplace, Cognigy offers a series of extensions and integrations to expand the platform's capabilities. This includes integrations with Abbyy Vantage, Asana, Amazon Web Services, Bamboo HR, Calendly, Confluence, DHL, Elastic Search, FedEx, Freshdesk, Hubspot, Hypatos, Jira, Monday, OpenAI, ServiceNow, Salesforce, Slack, Stripe, Twilio, Supabase, Vonage, and Zendesk.