Established in 2004 and headquartered in California, United States, ServiceNow provides cloud-based solutions that manage and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and others. The company also offers service management solutions, like incident, problem, change, request, and cost management, including service catalogs; and IT, HR, facilities, and field service management solutions.
ServiceNow offers IT operations management solutions that cover service mapping, delivery, and assurance solutions; and business management solutions like financial management, project portfolio suite, vendor performance management, and performance analytics including governance, risk, and compliance; and application development services. Additionally, the company offers professional, educational, and customer support services. They sell their products via a direct sales team and indirectly via channel partners and third-party referrals.
ServiceNow offers a service model that appears as tasks, activities, and processes from ServiceNow products, separated by cloud services. Totally, they are overseen as part of a comprehensive managed workflow that supports features like real-time communication, collaboration, and resource sharing. ServiceNow offers service management software for industries like healthcare, financial services, government, manufacturing, telecommunications, education, and cloud services. The cloud services provided by the company include a suite of products that lets users and companies operate utilizing serverless computing. The cloud offerings include five business categories: security, customer service, IT, HR and business apps.
This is a tool used for storing and organizing data for users without taking their data offline. It utilizes a multi-instance model that lets users customize the way they utilize the product so they can access the kind of information required. Nonstop Cloud is also utilized in performing upgrades and other changes at specific scheduled times.
Now Platform is a dashboard for the company's different products, like Nonstop Cloud, tools for anomaly detection predictive modeling, peer benchmarking, and performance forecasting. It can also be utilized for functionalities like service portals, subscriptions and notifications, knowledge bases, service catalogs, workflow, developer tools, reports and dashboards, single databases, contextual collaboration, and orchestration functionality.