ScienceLogic

ScienceLogic is an IT Operations Management company providing IT infrastructure monitoring and AIOps solutions for hybrid cloud management. ScienceLogic was founded in 2003 by Chris Cordray, David Link (CEO), and Richard Chart (Chief Scientist) and is headquartered in Reston, Virginia. The company is active around the world, with offices in the UK, Taiwan, Singapore, and Australia.

ScienceLogic's products are used by over 50,000 global service providers, enterprises, and government organizations, including large organizations such as Kellogg's, Cisco, JPL, and the United States Environmental Protection Agency. The company's monitoring solutions provide a comprehensive, real-time view of all IT components, whether they reside in a public cloud environment or on-premises. They offer hundreds of packaged management apps and custom automation capabilities aiming to simplify the task of managing IT infrastructure, applications, and services.

75% of ScienceLogic customers are based in the United States. The company's second most active market is the United Kingdom with 6%. Countries with significant ScienceLogic customers include Canada, India, Australia, France, Singapore, Switzerland, Japan, and Germany. Estimates for ScienceLogic's share of the IT management software market are 0.2%.

The company delivers its services through the SL1 platform, which uses patented discovery techniques to find everything in their client's IT environment across technologies and vendors. The SL1 platform is sold via a subscription model, with users able to request a personalized demo.

In 2020, Forester Wave named ScienceLogic a leader in AIOps solutions. On February 23rd, 2021, the company announced it had raised $105 million in Series E funding led by Silver Lake Waterman, bringing its total funds raised to $214M. During 2021 the company’s public sector revenues increased by more than 71%, and revenues from the EMEA market increased by more than a quarter on the year.

ScienceLogic's AIOps SL1 platform allows customers to see all IT components across multi-cloud and distributed architectures, contextualize data through relationship mapping, and act on this insight through integration and automation.

SL1 features

No free plans are available for the SL1 platform. The platform is available through four packages: base, standard, advanced, and premium.

Custom pricing is determined by "nodes." For the Base and Standard packages, an infrastructure node is any physical or virtual resource that is monitored for performance, configuration, fault/availability, or environmental information. Examples could be network routers, storage systems, servers, virtual machines, compute, clouds, and UC/Video equipment.

For the Advanced and Premium plans, an application node includes physical or virtual resources where application software is running and is being monitored. Examples are application/Web/database servers and containers, commercial applications, and any application node that is collected via application performance monitoring (APM) tools.

Science Logic offers multiple deployment options, including on-premises, IaaS, PaaS (managed in the customer’s private or public cloud), SaaS, or a hybrid of any or all these options. Subscription licenses are available for on-premises, cloud, and SaaS. Perpetual licenses are also available for on-premises deployments.

ScienceLogic's services are used by enterprises, global system integrators, managed service providers, and government and the public sector.

The top industries using ScienceLogic solutions are computer software, information technology and services, telecommunications, financial services, computer hardware, manufacturing, and government administration.

Use cases include:

• Taming cloud sprawl and managing cost
• Identifying business service impact and reducing risk
• Extending APM reach to resolve issues faster
• Automating incidents with accurate configuration management database

Through the ScienceLogic Technology Partner Program, the company serves its customers with over 500 integrations. Clients can link multiple technologies, vendors, clouds, and solutions together to close the loop on processes that span different teams and technologies.

ScienceLogic Tech partners include:

• Amazon Web Services
• Vmware
• ServiceNow
• Dell EMC vBlock
• Cisco
• Cherwell
• LayerX

ScienceLogic has a range of patents protecting its technology. These include enable anomaly detection, a machine learning approach to helping data scientists evaluate historical performance data, select or create an algorithm to find anomalous behavior, and train the model. Enable anomaly detection provides IT Operations with the behavioral correlation analysis required to remediate problems faster in their dynamic environment.

On August 18th, 2016, ScienceLogic announced the acquisition of AppFirst, a service offering IT admins greater visibility in the apps and services run on company servers, virtual machines, and cloud services. Financial details were not disclosed. The two companies were initially discussing forming a business relationship, which quickly transitioned to an acquisition. AppFirst’s CTO Donn Rochette joined ScienceLogic.

The acquisition strengthens ScienceLogic's platform allowing them to provide real-time data about clients' full-stack down to the application level. ScienceLogic COO at the time, Mike Denning stated:

We want to give you a single pane of glass to monitor your IT infrastructure... But now our customers want us to come further up the stack into the application.

ScienceLogic was already looking into experimenting with microservice-based solutions and software containers. The acquisition allows them to offer these capabilities faster. Denning noted ScienceLogic can now build these tools in six months instead of 18-24 months. ScienceLogic planned to integrate AppFirst’s data collection technology into its own service. Then use AppFirst’s expertise to gather more log data and then, shortly after that, to add support for microservices and Docker containers.

On September 20th, 2021, ScienceLogic announced the acquisition of network configuration and change management vendor Restorepoint. Previously, Restorepoint had been a strategic partner of ScienceLogic. The acquisition signals ScienceLogic's expansion into the NetOps and SecOps business, offering new benefits to customers in a range of areas:

• security configuration and change management
• compliance detection and auditing
• change automation

From the acquisition, ScienceLogic plans to increase the fidelity and quality of the operational data they collect to produce higher quality insights driving automated operations. Before the acquisition, 80% of outages were linked to change and configuration issues. Combining with Restorepoint, they aim to reduce MTTR by introducing network configuration and change data into avoiding service-impacting outages.

On April 7th, 2010, ScienceLogic announced their first round of funding a $15M Series A round from New Enterprise Associates.

On April 23rd, 2012, ScienceLogic announced $15M in Series B funding led by Intel Capital with participation from existing investor New Enterprise Associates. The funding is ScienceLogic's global sales expansion, marketing, and development of its technology.

ScienceLogic announced an $11M Series C funding round on December 1st, 2013. Investors were New Enterprise Associates and Intel Capital.

On February 19th, 205, ScienceLogic announced a $43M Series D funding round led by Goldman Sachs with participation from existing investors New Enterprise Associates and Intel Capital. ScienceLogic stated the funding will be used to:

accelerate sales, marketing, product development, and international market opportunities.

On November 5th, 2018, ScienceLogic raised $25M in new funding in the form of a credit facility from Square 1 Bank, a division of Pacific Western Bank. A statement about the funding from ScienceLogic CFO Patrick McCoy stated:

This new flexible line of credit from Square 1 supports ScienceLogic’s current initiatives of global expansion, ongoing product development, and continued growth into new market segments... We’re coming off our most successful quarter in the history of our company, now cash flow positive and debt free. This increase in our credit line further ensures ScienceLogic will be more agile with future growth opportunities.

On February 23rd, 2021, ScienceLogic announced it had raised $105M in Series E funding led by Silver Lake Waterman with participation from the company's existing investors Goldman Sachs, New Enterprise Associates, and Intel Capital. The latest funding round allows ScienceLogic to capitalize on enterprise adoption of their hybrid-cloud management solutions. The funding intent is to accelerate product development and support the company’s expansion plans with its flagship SL1 digital infrastructure monitoring platform. Funds are allocated toward recruitment efforts and product investments aimed at cloud-native technologies, including microservices and container solutions, AI/machine learning, and hybrid cloud operations that transform digital experiences and enhance security.