Uniphore is an artificial intelligence company developing conversational AI technology. Uniphore's conversational AI is utilized by clients in customer service applications. The Uniphore platform includes conversational automation, conversational analytics to improve conversational automation, and conversational security to protect users from identity theft. The company has offices in Palo Alto California, India, and Singapore.
The company provides their services through auMina, an artificial intelligence that helps businesses discover the intent of their customers in real-time, as well as gain consumer insight, and information on the performance of call center agents.
The company was founded in 2008 by Umesh Sachdev and Ravi Saraogi. It was announced in 2019 that Uniphore would use $51 million in Series C funding to implement its technology in Indian call centers with the goal of improving customer personal experience and call wait times through its AI automated service. The company was founded in Palo Alto, California and still operates out of San Francisco, India, and Singapore.
On August 21, 2017 Uniphore announced raising $9.4 million in funding from JC2 Ventures and IIFL. The company plans on using the funding to focus on expanding their business.
On August 13, 2019 Uniphore announced completing their series C funding round with $51 million in funding from March Capital Partners (lead investor), Chiratae Ventures, Sistema Asia, CXO Fund, ITP, Iron Pillar, Patni Family, and other investors. The co-founder of Uniphore, Umesh Sachdev, made the following statements regarding the company's series C funding:
Today’s announcement of our series C funding represents a major milestone for Uniphore and the conversational AI market as a whole. This funding will accelerate our vision to redefine customer service through AI-enabled conversational service automation (CSA). With this new round of funding, we will be able to accelerate our global expansion and better serve our customers by developing and delivering innovative CSA solutions to more organizations around the world.