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Customer success

Customer success

A long-term strategy for companies with recurring revenue to engage and retain customers to increase growth and profitability.

Customer success is a comprehensive view of the customer journey that intersects with many major functions of a company, including marketing, sales, sales, product, engineering, training and support. The role of customer success is also to ensure the success of the customer's business goals.

A number of companies have developed products and services to support customer success at scale.

Customer data platforms

Early-stage customer success companies

Active investors in customer support startups

Customer success startup founders

Timeline

People

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Further reading

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Documentaries, videos and podcasts

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Companies

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News

Title
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Date
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Description
Crosschq
June 21, 2021
www.prnewswire.com:443
/PRNewswire/ -- Crosschq, the HR technology leader that is reinventing hiring by helping companies optimize Quality of Hire with its Talent Intelligence...
Validity
May 27, 2021
www.prnewswire.com:443
/PRNewswire/ -- El correo electrónico sigue siendo uno de los canales de marketing más eficaces, con un rendimiento promedio de USD 42 por cada dólar gastado...
Whiplash
May 12, 2021
www.prnewswire.com:443
/PRNewswire/ -- Whiplash, a provider of true omnichannel fulfillment and logistics services, headquartered in City of Industry, Calif., today announced a new...
Blackbaud, Inc.
May 3, 2021
www.prnewswire.com:443
/PRNewswire/ -- Blackbaud (NASDAQ: BLKB), the world's leading cloud software company powering social good, is pleased to announce that Chris Singh has been...
Surefire Local
April 20, 2021
www.prnewswire.com:443
/PRNewswire/ -- GenNext Media, dba Surefire Local (www.surefirelocal.com), providing the industry's most powerful all-in-one marketing platform to help local...
Bluetail, Inc.
April 8, 2021
www.prnewswire.com:443
/PRNewswire/ -- Bluetail (bluetail.aero), a modern business and general aviation SaaS company, has hired a new Vice President of Customer Success to help...
Fleet Complete
December 11, 2020
www.prnewswire.com:443
/PRNewswire/ -- Fleet Complete, ein weltweit führender Anbieter von vernetzten Mobilitätslösungen, will sein Umsatzwachstum im Jahr 2021 weiter vorantreiben...
Flatfile
December 3, 2020
www.prnewswire.com:443
/PRNewswire/ -- Flatfile, the leading data onboarding platform, today unveiled results from the first of its kind survey in a new report, The State of Data...
Arman Tabatabai
August 27, 2019
TechCrunch
Customer Success needs to be structured to scale. And it needs to be top-of-mind from day one. Here is a look at the data and strategic rationale for launching CS early in a startup's growth to...
May 13, 2019
WebWire
Strikedeck, the most advanced platform enabling companies to drive Customer Success, today announced that it has been selected as one of the top 50 high-tech startup companies in Silicon Valley in the TiE50 Awards. The Strikedeck cloud-based platform captures, integrates and operationalizes customer insight, positively shapes Customer Experience, and enables focused Customer Success Management to ensure retention and prevent churn while boosting potential for increased revenue., , , , Now cel...
March 6, 2019
WebWire
Strikedeck, the most advanced platform enabling companies to drive Customer Success, today announced Strikedeck Blitz, a new self-service edition of its platform that is designed for emerging small or medium-sized teams to implement and manage Customer Success with the greatest impact. Previously, Customer Success teams were constrained by the complexity, IT challenges, and cost of large enterprise platforms, and were unable to adopt a system of record and management for Customer Success....
DealHub.io
Invalid Date
www.prnewswire.com:443
REDWOOD CITY, California, December 10, 2018 /PRNewswire/ -- DealHub, a leading Sales Engagement technology company, received a "Hot Vendor" award at the Aragon ...
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