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Customer success

Customer success

A long-term strategy for companies with recurring revenue to engage and retain customers to increase growth and profitability.

Customer success is a comprehensive view of the customer journey that intersects with many major functions of a company, including marketing, sales, sales, product, engineering, training and support. The role of customer success is also to ensure the success of the customer's business goals.

A number of companies have developed products and services to support customer success at scale.

Customer data platforms

Early-stage customer success companies

Active investors in customer support startups

Customer success startup founders

Timeline

Further reading

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Author
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Documentaries, videos and podcasts

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News

Title
Author
Date
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Description
Crosschq
June 21, 2021
www.prnewswire.com:443
/PRNewswire/ -- Crosschq, the HR technology leader that is reinventing hiring by helping companies optimize Quality of Hire with its Talent Intelligence...
Validity
May 27, 2021
www.prnewswire.com:443
/PRNewswire/ -- El correo electrónico sigue siendo uno de los canales de marketing más eficaces, con un rendimiento promedio de USD 42 por cada dólar gastado...
Whiplash
May 12, 2021
www.prnewswire.com:443
/PRNewswire/ -- Whiplash, a provider of true omnichannel fulfillment and logistics services, headquartered in City of Industry, Calif., today announced a new...
Blackbaud, Inc.
May 3, 2021
www.prnewswire.com:443
/PRNewswire/ -- Blackbaud (NASDAQ: BLKB), the world's leading cloud software company powering social good, is pleased to announce that Chris Singh has been...
Surefire Local
April 20, 2021
www.prnewswire.com:443
/PRNewswire/ -- GenNext Media, dba Surefire Local (www.surefirelocal.com), providing the industry's most powerful all-in-one marketing platform to help local...
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