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Customer success

Customer success

A long-term strategy for companies with recurring revenue to engage and retain customers to increase growth and profitability.

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Contents

Customer success is a comprehensive view of the customer journey that intersects with many major functions of a company, including marketing, sales, sales, product, engineering, training and support. The role of customer success is also to ensure the success of the customer's business goals.

A number of companies have developed products and services to support customer success at scale.

Customer data platforms

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Early-stage customer success companies

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Active investors in customer support startups

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Customer success startup founders

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Timeline

Companies in this industry

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Further Resources

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References

Is a
Industry
Industry

Industry attributes

Parent Industry
‌
Contract lifecycle management
Child Industry
‌
Customer relationship management (CRM)

Other attributes

Wikidata ID
Q24963454

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