Agara (also known as Agara Labs) is a Bangalore and New York City-based company that develops and deploys conversational AI agents to complete routine customer interactions with no or reduced need for human involvement. Their mission is to bring life into autonomous conversations by making machines understand, interact, and learn better.
Agara's product competes against offerings from large technology companies, such as Google Dialogflow, Amazon Lex, IBM Watson, and Rasa. Agara says its advantage is that it offers pre-built models and development frameworks.
Agara offers two primary flagship products, Virtual Voice Agent and Conversational IVR. The Virtual Voice Agent is used to answer repetitive questions and execute tasks that are frequently required of live agents and are intended to reduce the workloads of human employees. The Conversational IVR is applied to redirect calls for customers using machine learning to ensure customer calls are handed off to the proper departments for their needs.
Halli Labs, based in Bengaluru, India, is a provider of artificial intelligence services. The company is applying modern machine learning (ML) techniques to old problems and domains.