RingCentral is a provider of unified communications as a service. The company's platform focuses on replacing on-premise private branch exchange phone systems with cloud phone systems and enabling cloud-based integrated omnichannel communications, such as voice, messaging, SMS, video meetings, conferencing, and contact center solutions. The company's portfolio includes RingCentral MVP, a unified communications as a service (UCaaS) platform with team messaging, video meetings, and cloud phone system; RingCentral Video for video meetings and team messaging; and RingCentral Contact Center solutions.
RingCentral was founded in 2003 by Vlad Shmunis and is headquartered in Belmont, California. The company's customers have included the San Francisco Symphony, Texas Christian University, Detroit Pistons, Northern Tool & Equipment, Chatterkick, Altura Credit Union, Lush Cosmetics, Hot Topic, SoFi, Canal+, and the Detroit Lions.
RingCentral's platform has been developed for various corporation sizes, including enterprises, small businesses, startups, and venture capital firms. The company's platform pricing was developed to reflect the platform's focus on businesses of all sizes. The pricing changes depending on the number of users, from a single user up to over 1000 users.
The platform and its solutions are developed to be used across various industries:
- Financial services
- Healthcare
- Education
- Government
- Retail
- Professional services
- High technology
- Manufacturing
- Construction and real estate
- Nonprofit organizations
The platform offers various integrations among RingCentral applications, as well as with other platforms. Featured integrations include Salesforce, Google Workspace, Microsoft Teams, Chorus.ai, Hansen Call Recording, and Kustomer. RingCentral also provides a partner ecosystem with various service providers, carriers, and partners, which the company works with for its cloud communications and unified communications platform.
RingCentral's MVP is a solution for combining messaging, video conferencing, and phone calls into a unified platform. The platform is developed to provide messaging, file sharing, and task managing through a simplified user experience. Users are also offered a RingCentral Webinar solution, with a live webinar broadcasting platform. The platform includes various integrations for users to extend the capabilities of the MVP platform.
The RingCentral MVP platform works on a subscription system, with free trial periods and the option to pay a monthly or yearly rate. The platform is tiered, with prices depending on the number of users and if charged monthly or yearly. For users between two to twenty and charged on a monthly basis, the tiers include the following:
- Essentials tier, providing message and phone capabilities for $34.99/user/month
- Standard tier, offering video functionality as well, for $39.99/user/month
- Premium tier, including an open platform on top of the functionality of the previous tiers, for $49.99/user/month
- Ultimate tier, offering users more functionality on and through the platform, including unlimited storage, for $64.99/user/month
RingCentral's Video platform is a free and unlimited video conferencing and team messaging platform. The platform includes free online video meetings with high-definition quality video and audio and is intended to be easy for users to set up and use. The messaging portion of the platform offers users the ability to create group chats, file sharing, and task management tools, and it is built to be secure and help teams with productivity and collaboration.
Developed for contact centers and the customer experience, RingCentral Contact Center is a platform developed for simplifying customer connections across any channels. The platform is built to help contact centers resolve customer experience issues with a variety of tools. The platform is developed to help sales agents increase conversion by developing leads with customers and automated dialers. It gives customers a chance to reach out across the channel they prefer. And the RingCentral Contact Center is capable of being integrated with RingCentral MVP for internal and external communications platforms.
The pricing for the RingCentral Contact Center is tiered, similarly to other RingCentral pricing structures. However, for the Contact Center platform RingCentral does not list prices for the company's tiers.
