Company attributes
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The company is backed by Bessemer Venture Partners, Battery Ventures and Lightspeed Venture Partners. The company has over 650 employees and offers solutions for Customer Success and Product Experience for the SaaS industry. In 2018, Gainsight was ranked a Top 100 Cloud Company by Forbes.
The company offers a platform in addition to applications. The platform allows for the client to gain insights from data about their own customers and apply decisions accordingly in areas such as marketing and customer engagement.Clients can use the platform to predict and manage customer risk and optimize the customer life cycle using information gained from data.
Gainsight also has applications, including Gainsight CS (customer success), PX (product experience), CX (customer experience), and more. The applications are capable of taking feedback given by the client's customers and uncovering trends using artificial intelligence. They are also capable of giving customer engagement through media or personal customer attention using the application.
