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Cushion is a digital service software that aids users in preventing or refunding fees that banking institutions impose on their clients. Such fees include late fees, ATM fees, transaction fees, interest charges, and monthly service fees, which is a charge that is incurred when the banking client does not have enough money in the account.
For users to gain access to Cushion's services, they need to access the service through Facebook messenger. Then, they need to first enter their credit card or bank information into the application. Cushion uses encryption and stores users' data on Amazon Web Services to ensure security.
The bot on the platform, called Fee Fighter, then finds any bank fees and asks for the user's permission to take action against those charges. The artificial intelligence bot consults with the bank on behalf of the user and sends a summary of the refund within 24 hours. When Cushion successfully regains the fees for its client, it retains 25% of the refund for the service provided.
