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Tact.ai is an AI assistant company led by Chuck Ganapathi, that provides solutions to make enterprise software more human-friendly. Headquartered in Sunnyvale, CA., Tact.ai Technologies, Inc. is a privately-held company.
The Tact.ai Conversational Sales Platform connects applications to devices and is built to engage sales and customer teams work through conversational workflows. Tact.ai brings together multi-tenant and single-tenant data, structured and unstructured interactions, and voice and screen experiences, on its platform.
Tact.ai Push Intelligence acts as a system of nudges to push deal and customer insights as well as next best actions. The platform enables insights to be customized based on the frequency and needs of different sales organizations.
Along with speech transcription and commands, Tact.ai’s Voice Intelligence delivers conversation-driven workflows that allow sellers to have natural language experiences in-car, on mobile, and other edge devices. It adapts to the sellers’s situational context and supports both user and system initiated conversations. The Assistant also uses dynamic narrative generation to manage non linear dialog flows with sellers, using adaptive organizational ontologies.
Tact.ai's engine performs intelligent, user specific syncing to servers like Salesforce, in the background or when connection exists for offline use, using learning algorithms. The Extensible Connector Framework allows the platform to connect and sync across multiple data sources.
The customer graph is a Federated Data Graph that connects the dots with data across multiple sources. The Graph helps sellers get the complete context to different pieces of data to build a complete picture across CRM and other legacy databases. Using recursive relevance, Tact learns and gets a clearer picture of sellers every day.
Tact.ai platform architecture offers complete control of the data through BYOK (Bring your Own Key) Encrypted Single-Tenant Mode as an option to store and isolate all data. The Tact.ai platform includes a Connector Framework and a federated data management layer to connect with modern cloud based and traditional legacy data systems, across Sales, Support, Service, Orders and other customer repositories.
