Kasisto

Kasisto is a company founded in 2013 that develops conversational AI.

KAI is Kasisto's conversational AI platform that powers virtual assistants and bots on mobile, web, messaging platforms, and voice-enabled devices. KAI creates intelligent conversations to fulfill requests, solve problems, and predict needs for customers.

Kasisto built KAI using artificial intelligence research and IP from an independent R&D organization, SRI International, which is the creator of Siri (acquired by Apple).

Example of KAI's AI assistant and where it lives in a company's infrastructure.

KAI uses NLU (Natural Language Understanding ) to take what a person says through voice or text and understand it. The AI Interpreter examines the input in the context of a conversation. The AI Reasoner deciphers ambiguous goals, provides follow-up questions, and manages the conversation. NLG (Natural Language Generation ) is used to convert customer data to human-like conversations. KAI takes a hypothesis approach, deploying a full combination of processors instead of relying only on a few statistical approaches. All of the AI training is leveraged across channels to improve accuracy of response in every channel.

KAI is self-learning and uses a combination of machine learning algorithms and strategies. KAI has the ability to tune and train statistical models, based on collected data and make runtime decisions about the next step of the conversation.

The KAI platform works to scale using flexible deployment options for single- or multi-tenant deployment capabilities for customer and partner hosting choices to meet technical needs. As well, the platform Intent API and machine learning work to offer customers control to build, design, track, and configure simple and complex data-driven intents and user experiences. And KAI comes with self-service tools intended to make it easier for clients to add, integrate, and test new experiences and to give business users full control over content responses and customize those responses to organizational needs.

Enlighten digital assistants are developed by Kasisto and powered by the KAI platform to create a channel for customer engagement. Enlighten uses data and communications with customers to develop a full financial picture of customers and to offer proactive communication. Part of this uses conversation data and usage patterns in order to offer follow-up messages that will direct customers to explore additional options aligning with what they are looking for, based on their financial pictures and goals.

Starting in 2021, Kasisto introduced KAI Express, a cloud-based version of the KAI platform, which is intended to offer the same or similar services as the full platform, but faster due to cloud delivery. KAI Express is intended to be used by banking organizations, comes pre-trained and fluent in banking, and is ready for banking conversations with customers.

Kasisto offers a conversational AI solution for consumer banking, the KAI Consumer Banking (KCB) chatbot, or digital banking engagement platform. KCB works to provide human-like digital experiences for customers through a branded intelligent digital assistant. This chatbot comes with financial and consumer expertise training, reducing the need for organization-specific training. It offers organizations the ability to develop, customize, maintain, and grow the KCB digital assistant. KAI also captures consumer data to help organizations use consumer banking analytics for relevant suggestions, either in marketing or in new product lines.

Kasisto offers a conversational AI solution for business banking, similar to the KAI Consumer Banking AI solution, which is built for business banking and intended to be able to access information, services, and products, which includes cash positions and cash flow, payments and wire information, aggregate holdings, and liabilities. This information is then delivered through the KAI business banking conversational AI, which is intended to provide a human-like experience. The KAI business banking solution also works to navigate complex portals and help users achieve goals through simple and complex workflows to improve operational efficiencies and reduce contact center call volumes.

Similar to the tailored conversational AI solutions offered for consumer banking and business banking, the KAI virtual investment assistant (KIM) is built for investment management and intends to offer engaging digital experiences for users, including asking questions and getting to understand customers and what their investment goals are, in order to better provide answers, insights, and responses to banking questions and to help guide customers through their financial goals and needs.