Freshworks

Freshworks

Freshworks Inc. is an American cloud-based customer engagement company.

Freshworks Inc. is an American cloud-based customer engagement company.

History

The company was founded as Freshdesk in October 2010 by Girish Mathrubootham and Shan Krishnasamy. It rebranded to the Freshworks in 2017. The company headquarters is located in San Bruno, California, with global offices across India, UK, Australia and Germany.

Funding

Freshworks has raised funds from Accel, Tiger Global Management, CapitalG and Sequoia Capital India. This was mainly used to enable research and development of product evolution, new product augmentation and marketing campaigns.

Freshworks raised its Series A funding of $1 million from Accel Partners in November 2011. In April 2012, Tiger Global and Accel Partners invested $5 million in a Series B round. In November 2013, $7 million was funded by Accel Partners in a Series C round. In June 2014, Freshworks received $31 million in Series D funding from Tiger Global Management along with Accel Partners and Google Capital. In November 2016, Freshworks received $55 million in a Series F round, from Sequoia Capital India along with Accel Partners. In July 2018, Freshworks secured $100 million in a Series G round from Sequoia Capital and Accel Partners, with participation from CapitalG as well.

Products and services

Freshworks offers a range of customer support and sales software. Among them include Freshdesk, Freshservice, Freshchat and others.

Timeline

July 9, 2020

Freshworks announces that it has acquired Flint, an IT orchestration and cloud management platform based in India.

November 13, 2019

Series H

Freshworks has raised $150 million in Series H funding round from Sequoia Capital, CapitalG (formerly Google Capital) and Accel.

Funding rounds

Funding round
Funding type
Funding round amount (USD)
Funding round date
Investment
Freshworks funding round, July 2018
100,000,000
July 2018
3 Results
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People

Name
Role
LinkedIn

Aaron Suarez-Lopez

Employee

Abhinav Vv

Employee

Abhishek D

Employee

Ajay Balaji

Employee

Alan Berkson

Employee

Alexander Gordon

Employee

Amrutha Preetham

Employee

Anand S

Employee

Andrews (Andy) Moses

Employee

Angela Negherbon

Employee

Arvind Parthiban

Employee

Bivil M Jacob

Employee

Bobby Jaffari

Employee

Carolin Gaide

Employee

Christopher Degrauwe

Employee

Devesh Kumar

Employee

Eddie Moon

Employee

Gaurav Kulkarni

Employee

Gireesh Subramaniam

Employee

Girish Mathrubootham

Co-Founder

Harish Dhayalan

Employee

John Sundarraj

Employee

Kalyanaraman Parthasarathi

Employee

Kirandarisi

Founder

Lee Fixel

Board member

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Further reading

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Author
Link
Type
Date

Documentaries, videos and podcasts

Title
Date
Link

Companies

Company
CEO
Location
Products/Services

News

Title
Author
Date
Publisher
Description
Frederic Lardinois
July 9, 2020
TechCrunch
Customer engagement company Freshworks today announced that it has acquired Flint, an IT orchestration and cloud management platform based in India. The acquisition will help Freshworks strengthen its Freshservice IT support service by bringing a number of new automation tools to it. Maybe just as importantly, though, it will also bolster Freshworks' ambitions around cloud [...]
Frederic Lardinois
February 26, 2020
TechCrunch
Customer engagement platform Freshworks today announced that it has acquired AnsweriQ, a startup that provides AI tools for self-service solutions and agent-assisted use cases where the ultimate goal is to quickly provide customers with answers and make agents more efficient. The companies did not disclose the acquisition price. AnsweriQ last raised a funding round in [...]
January 5, 2020
The Economic Times
SoftBank made a big-bang entry in the industry in 2014, when it announced three investments totalling $1 bn.
Paayal Zaveri
November 13, 2019
Business Insider
Freshwork's CEO Girish Mathrubootham sees a massive opportunity to disrupt the customer engagement market, and just raised $150M in funding.
Gireesh Babu
November 13, 2019
@bsindia
Read more about Freshworks valuation hits $3.5 bn after $150-mn Series-H fundraising on Business Standard. The financing, subject to customary closing conditions, including US antitrust regulatory clearance, is expected to close by year-end
Freshworks
September 16, 2019
www.prnewswire.com:443
SAN MATEO, Calif., Sept. 16, 2019 /PRNewswire/ -- Freshworks Inc., the customer engagement software company, announced that, for the third consecutive year,...
Freshworks
September 16, 2019
www.prnewswire.com:443
SAN MATEO, Calif., Sept. 16, 2019 /PRNewswire/ -- Freshworks Inc., the customer engagement software company, announced that, for the third consecutive year,...

References

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