Federos LLC

Federos provides AI-optimized service assurance, visualization, analytics, and automation solutions for monitoring and managing the availability and performance of networks and systems to communications service providers and enterprises worldwide. Federos develops solutions for the following industry segments:

• Cloud and digital service providers
• Managed service providers
• Mobile and wireless operators
• Cable operators

The company's specialties include:

• Service assurance
• Fault management
• Performance management
• Service management
• AIOps (Artificial Intelligence for IT Operations)
• Network operations
• Service operations
• NOC (network operations center) transformation
• Visualization
• OSS (operations support system)
• BSS (business support systems)
• Process automation
• Microservices
• Closed-loop assurance and automation

Federos offers a selection of diverse support packages that can include a number of options:

• Options ranging from 8/5 business hours to 24/7 solution support
• A web-based ticketing system
• Telephone and email support
• Proactive remote monitoring
• A dedicated technical account manager
• Quarterly audits to ensure best practices are being employed
• Access to a technical information database and forums

In 2021, Federos won the Pipeline Innovation Award. The company was selected as the overall winner in the Innovation in Data Aggregation category and was also recognized as a finalist in Operational Support Systems (OSS) and Assurance categories. All three recognitions were based on the performance of its Assure1 platform.

Federos designed the Assure1 platform as an open, multi-tenant, scalable architecture to supplant outdated legacy systems. It collects and normalizes data related to a network's or system's faults, performance, topology, service, and other external data into a single, unified platform. Driven by AI and machine learning, it carries out event correlation and analysis tasks with the goal of providing visibility, improving operational efficiency, and lowering operational costs. The platform also aims to

• simplify and automate legacy environments,
• improve the performance and uptime of a network or service, and
• increase customer satisfaction and help to prevent customer attrition.