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Syniverse is a telecommunications company developing mobile networks for mobile operators, cable and internet providers, and enterprises in numerous countries. The company provides network engineering services and software built to manage and interconnect voice and data network systems. These services specialize in interoperability, internetworking, fraud management, multimedia messaging, and network signaling.
Syniverse was founded in 1987, known as GTE Telecommunication Services Inc, and changed its name to Syniverse in 2004. In 2011, Syniverse was acquired by The Carlyle Group for approximately $2.6 billion and became a private organization after previously being a publicly traded company. The company's customers have included AT&T, American Airlines, Vodafone, Marriott, Mastercard, Amazon, Verizon, China Unicom, Alibaba Group, IBM, Samsung, and Facebook.
Syniverse provides a suite of services and products to help telecommunication companies and mobile network operators develop with different trends, such as Internet of Things (IoT), private networks, and 5G networks. The services are built to help a network operator increase revenue, decrease costs, and provide subscribers through global connectivity, interworking, messaging, analytics, and roaming monetization.
Syniverse provides different services and products to help users develop IoT and 5G networks, including private networks and secured data transmission, platform as a service (PaaS) offerings, and on-premise and macro LTE. Syniverse develops these solutions for various industries. Examples include IoT for manufacturing to increase factory coverage, with secured solutions, to improve IoT deployments in smart factories. And services for the automotive industry to help develop intelligent vehicles capable of sending and receiving mobile data across secure networks to increase automotive safety features, such as blind spot monitoring, and enable vehicle-to-vehicle connectivity.
Syniverse also offers a suite of mobile security solutions for organizations and enterprises for secure connectivity for mobile networks, software-defined networks, and private networks. This is intended to help users provide their customers with wireless and cloud connectivity access for enterprise and IoT applications. Syniverse also provides identity and authentication services to give users precise information about their customers to protect them from fraud before it can take place.
Syniverse communications platform as a service (CPaaS) Concierge is a cloud-based, omnichannel messaging platform with a library of connectors to allow businesses to integrate their applications with their communications to reach customers through the channels of the customer's choice. CPaaS Concierge is designed to simplify and accelerate digital transformations, with a flexible, plug-and-play approach, in which businesses can customize the platform for their budget, capabilities, requirements, marketing strategies, and customer experience needs.
Communication channels on the CPaaS Concierge platform include the following:
- SMS
- MMS
- Voice and video
- Push notifications
- Facebook Messenger
- RCS
Other features of CPaaS Concierge include the following:
- Campaign tools to help users with messaging campaigns to manage content, scheduling, sender IDs, and customer consent
- Identity services for user authentication and to stop fraud before it happens
- Artificial intelligence services, such as bots and agents to chat with customers and increase the efficiency of processes
- Orchestration services to integrate existing applications and use a combination of rules and AI for message workflows
- Further professional services for users and well as premium support.
