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SendBird is a developer of an API for messaging, chat, voice, and video for mobile applications and websites. The company's API provides features such as user-to-user, user-to-business, and business-to-business communication in any new or existing service.
The company was founded in 2013 by John S. Kim, Brandon Y. Jeon, and Harry Kim and is headquartered in San Mateo, California. It has additional offices in New York, London, Seoul, Singapore, and Bangalore. SendBird's customers have included Yahoo!, Paytm, DHL, Krafton, iFood, LG, QuintoAndar, Brella, Astra International, Teladoc, Reddit, Virgin Mobile, Careem, Practo, Chegg, Just Eat, Hinge, Renault-Samsung, and ServiceNow.
SendBird's API-based chat service is built to allow users to integrate in-app chat with the features of a modern messenger while giving users control over their data and user experience. The chat API also has native SDKs for Android, iOS, JavaScrip, .Net, or Unity, with UI components intended to help user design. The following are features of the Chat API:
- Private or group chat
- Public group chat
- Audio, video, images, GIFs, and file sharing
- Media thumbnail generation
- Structured message templates
- Admin messages
- Offline messages
- Announcements
- Message Search
- Push notification
- Reactions
- User or Channel mentions
- Unread message count
- Channel List
- Message translation
- Moderation dashboard
- User-to-user blocking, user bans, user muting, and user deactivation
- Spam flood protection and smart throttling
- Advanced analytics
- Data export
SendBird's Calls API allows users to add voice and video calls to their apps. This enables users to add social and customer engagement through voice and video interactions, including direct one-to-one calls and room creation for a group call. The API is built to offer users clear voice and video with multi-region support and for low latency through a cloud infrastructure. Features of the platform include calling essentials, with advanced functions such as metadata, on-device recording, video frame capture, call event webhooks, screen share, and call events integration with chat. And the API includes a dashboard and platform API, offering users call logs, admin calls, user notification settings, call metadata retrieval, automated billing, user authentication, and media stream encryption.
SendBird's Desk API is a customer support API, offering users a chance to customize the user experience with many of the other APIs offered by SendBird, while offering features to help make support agents productive through agent dashboards. Other features of the Desk API include features to automatically route tickets, set assignment rules, and tag tickets; a chatbot for frequently asked questions, so agents do not have to reply to those questions; automated and proactive support to engage users sooner; real-time monitoring and reporting to monitor and optimize a customer support team's performance; and a feature to allow users to include third-party extensions, such as CRM integrations, to give support agents more context on a customer.
