Company attributes
Funding Round attributes
Other attributes
Established in Amsterdam in 2011, MessageBird is a cloud communications platform for global enterprises. The company's products, tools, and omnichannel solutions help businesses streamline conversations via their customers’ preferred channels, such as SMS, Voice, WhatsApp, WeChat, Messenger, and email. MessageBird participated in the YC S16 cohort of Y Combinator and raised an estimated $60,120,000.
MessageBird offers omnichannel customer support and engagement. The Flow Builder supports drag-and-drop experience creation as well as data automation. There is also a video meeting platform with 24 Sessions. The Omnichannel Widget allows for the addition of omnichannel communication to different web pages. Some customers include Uber, Telegram, Lufthansa, Levi's, Amber Alert, and SnappCar.
Some features include the following:
- Marketing: marketing messages, push notifications, order updates, and delivery alerts
- Sales: two-way messaging, including one-click video meetings and appointment booking
- Customer support: inbox, call-to-chat deflections, IVRs, chatbots, and more
- Account Security: multi-factor authentication through SMS, Voice, WhatsApp, and email
