Neuron7.ai is a cloud-based dataset ingestion, NLP, and AI processing company that combines technologies to automate field service and deliver service outcomes. The San Jose, California-based company was founded in 2020 by company CEO Niken Patel.
The company provides industry solutions, including predictive and reactive solutions for high-tech and medical devices, discrete manufacturing, and BPO specialty services.
Neuron7.ai provides services to high-tech and medical device operators by accurately predicting incoming issues; predicting resolution actions; offering replacement parts; diagnosing hardware, software, and firmware issues; and dispatching diagnosis. The service provides service desk representatives, application support, dispatchers, and field technicians.
Neuron7.ai helps manufacturing businesses by gathering historical data, presenting initial service predictions, enabling power user modes and change implementation, and offering quick roll-outs and self-learning AI.
Neuron7.ai's target outcomes for specialty services include increased first call resolutions, reduction in overall turnaround time, increased service productivity, balancing service organization, and standardized intelligence service technology.
The company offers plug-and-play applications that do not require data scientists or NLP experts to operate pre-built data models.
A product feature on Neuron7 service center predictions
Neuron7.ai has multiple machine learning, natural language processing, and AI products. These include:
- N7 AI Readiness Module
- N7 Service Prediction Engine
- First Call Resolution
- First Time Fix
- N7 Intelligent Questions
- N7 Intelligence Answers
- N7 for Salesforce
- N7 for Microsoft D365
Pricing for the Neuron7 platform is subscription-based, with tiers that depend on the number of data sets that need to be trained. Patel has stated that the company is hoping to shift to a pricing model that is based more on the outcomes enabled by the platform.
