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Neuron7.ai

Neuron7.ai

Neuron7.ai is a San Jose, California-based company creating a platform that combines open-source AI technologies to automate field service across many types of devices.

Overview

Neuron7.ai is a cloud-based dataset ingestion, NLP, and AI processing company that combines technologies to automate field service and deliver service outcomes. The San Jose, California-based company was founded in 2020 by company CEO Niken Patel.

Solutions

The company provides industry solutions, including predictive and reactive solutions for high-tech and medical devices, discrete manufacturing, and BPO specialty services.

High-tech and medical devices

Neuron7.ai provides services to high-tech and medical device operators by accurately predicting incoming issues; predicting resolution actions; offering replacement parts; diagnosing hardware, software, and firmware issues; and dispatching diagnosis. The service provides service desk representatives, application support, dispatchers, and field technicians.

Manufacturing

Neuron7.ai helps manufacturing businesses by gathering historical data, presenting initial service predictions, enabling power user modes and change implementation, and offering quick roll-outs and self-learning AI.

Specialty services

Neuron7.ai's target outcomes for specialty services include increased first call resolutions, reduction in overall turnaround time, increased service productivity, balancing service organization, and standardized intelligence service technology.

The company offers plug-and-play applications that do not require data scientists or NLP experts to operate pre-built data models.

Products

Neuron7.ai has multiple machine learning, natural language processing, and AI products. These include:

  • N7 AI Readiness Module
  • N7 Service Prediction Engine
  • First Call Resolution
  • First Time Fix
  • N7 Intelligent Questions
  • N7 Intelligence Answers
  • N7 for Salesforce
  • N7 for Microsoft D365
Pricing strategy

Pricing for the Neuron7 platform is subscription-based, with tiers that depend on the number of data sets that need to be trained. Patel has stated that the company is hoping to shift to a pricing model that is based more on the outcomes enabled by the platform.

Timeline

June 21, 2022
Neuron7.ai raises a $10,000,000 series A round from Battery Ventures and Nexus Venture Partners.
August 13, 2021
Neuron7.ai reveals platform with open source AI tools for field service across devices.
August 10, 2021
Neuron7.ai raises a $4,200,000 seed round.

Funding Rounds

Patents

Further Resources

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References

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