KEA (company)

Kea. is a software company that automates order taking for restaurants when customers call to place an order. The stated goal of the company is to make ordering more user-friendly and consistent so that in-store staff can attend to customers who are actually in the store.It has had known success in pizza establishments, such as Pie Five and Mellow Mushroom.

Kea. automates the order taking process by using artificial intelligence to collect the necessary data from the customer to place the order. It combines with a company's ordering system so the company can receive orders as it would online. Hold and wait times are eliminated because the software can complete the orders without human intervention. Kea. has been used to aid restaurants during busy periods, often known as 'rush hours', which typically occur during lunch and dinner times. It also aims to assist restaurants during staff shortages, taking the place of the need for multiple customer service representatives to take food orders.