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Voximplant offers a cloud-based, serverless development environment purposed to provide application control, accelerate the development of communications applications, and reduce overhead costs. The company's AI-based integrations offerings deliver global coverage.
Overview of Voximplant's platform
Customers use the Voximplant CPaaS to build applications for cloud call centers, interactive voice response (IVR) systems with voice recognition, unified communications, programmable callback and voice notifications, and more. As of 2022, Voximplant supported over 600 million calls per year with 20,000 paying customers across various markets, including banking, marketing, e-commerce, logistics, and others. Voximplant's solutions find applications in a variety of industries:
- Banking
- Auto
- Human resources
- Logistics and on-demand delivery
- Technology
- Food service
- Marketplace and classifieds
- Retail and e-commerce
- Travel
- Healthcare and education
Voximplant's platform offers application programming interfaces (APIs) and software development kits (SDKs) for voice, video, messaging, SIP trunking, and natural language processing communication applications. These cloud API offerings serve various CPaaS (communications platform as a service) use cases as they can be integrated into different types of applications, business processes, and workflows. Voximplant's services include the following:
- Dialogflow Connector—enables the integration of telephony with natural speech processing through Google Dialogflow
- Audio conferencing
- Call tracking
- Contact center
- Lead processing automation
- Phone notifications and alerts
- Phone surveys—automated phone surveys for net promoter score (NPS), customer satisfaction score (CSAT), customer engagement score (CES), and other purposes
- Phone number masking—protection of customers' private information and call recording for service quality control
- SIP (session initiation protocol) trunking for connecting SIP infrastructures
- Smart interactive voice response (IVR)
- Unified communications
- Video chat
- Video conferencing—high-definition video conferencing for remote business meetings
- Two-factor authentication
- Call deflection—enables reduction of call load on agents.
- CRM (customer relationship management) integration—enables integration of CRM, CMS (content management system), service desk and other web services for personalized customer service.
