Solvvy

Solvvy

Solvvy is a machine-learning based company that works on improving customer experience.

Solvvy is a machine-learning based company founded in 2013 and headquartered in California. Solvvy develops solutions for improving customer experience.

The Solvvy AI answers common questions, provides 24/7 support, and collects customer information to take actions accordingly.

Products

Resolve

Solvvy provides an intelligent conversational self-service platform that enables interactions with customers. Resolve understands customer intent and provides immediate resolutions, eliminating the need to contact support agents. Resolve also unifies existing support channels into a single interface.

Assist

Assist identifies opportunities for automation to streamline customer support. Using artificial intelligence, context of issues is understood to determine if Assist can help. By resolving repetitive issues through automation, Assist allows agents to focus on issues that require human assistance instead.

Insights

Insights identifies trends in customer conversations across all support channels and uses artificial intelligence for ticket categorization. Insights offers a a centralized dashboard and automatically buckets all customer support tickets and data into business categories.

Mobile SDK

Solvvy offers a fully customisable SDK and works natively so that customers can stay within the app and resolve their issues. Integrating the SDK requires addition of a few lines of code and has separate in-depth documentation for Android and iOS.

Timeline

October 2017

Solvvy raises a $12,000,000 series A round from Signatures Capital, True Ventures, Scale Venture Partners and Pear.

December 2016

Solvvy raises a $4,500,000 seed round from Signatures Capital, Investment Group of Santa Barbara, Hamid Barkhordar, Dan Rose, Carnegie Mellon University, True Ventures and Pear.

People

Name
Role
LinkedIn

Justin Betteridge

Founder

Mahesh Ram

Founder

Further reading

Title
Author
Link
Type
Date
+ Add new row

Documentaries, videos and podcasts

Title
Date
Link
+ Add new row

Companies

Company
CEO
Location
Products/Services
+ Add new row

References