Solvvy

Solvvy is a machine-learning based company founded in 2013 and headquartered in California. Solvvy develops solutions for improving customer experience.

The Solvvy AI answers common questions, provides 24/7 support, and collects customer information to take actions accordingly.

Solvvy provides an intelligent conversational self-service platform that enables interactions with customers. Resolve understands customer intent and provides immediate resolutions, eliminating the need to contact support agents. Resolve also unifies existing support channels into a single interface.

Assist identifies opportunities for automation to streamline customer support. Using artificial intelligence, context of issues is understood to determine if Assist can help. By resolving repetitive issues through automation, Assist allows agents to focus on issues that require human assistance instead.

Insights identifies trends in customer conversations across all support channels and uses artificial intelligence for ticket categorization. Insights offers a a centralized dashboard and automatically buckets all customer support tickets and data into business categories.

Solvvy offers a fully customisable SDK and works natively so that customers can stay within the app and resolve their issues. Integrating the SDK requires addition of a few lines of code and has separate in-depth documentation for Android and iOS.