Sentience (company)

Sentience is an Amsterdam-based company that provides services in predictive analytics, marketing, customer insight, customer experience management, surveys, metrics, and conversion.

Sentience was founded in 2016 in Amsterdam, Netherlands by Vladimir Obradovic and Valentina M. Their stated goal was to create a company specializing in computer software and tools for user feedback collection and analysis, monitoring customer satisfaction, measuring market perception and providing metrics that are a key part of CEX, CXM OKRs. In December 2017, Sentience released GABS - Engaging Guest Assisting ChatBot Services for hotels, and developed a series of other tools for Customer Experience Management.

GABS is a chatbot that operates in the Hospitality industry. It is intended to assist with guest pre-booking, arrival, and post-checkout.

Zinputs is a tool for transparent feedback collection.

MILE is comprised of Chat Bots and intelligent assistants whose main purpose are to serve a customer, automate and scale the human work . MILE exploits the proprietary conversational API and UI and uses both generative and retrieval models based on deep machine learning.

SenseBox is a CX management artificial intelligence platform for sentiment detection and classification. It uses predictive analytics techniques, systematic reasoning and structured manner to derive insights from data. SenseBox understands Dutch, English, German, French, Portuguese, Russian, Serbian and Spanish.