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Moveworks is an AI, machine learning, enterprise natural language understanding (NLU) and chatbot platform that resolves IT Service Desk support issues.

Moveworks is a developer of a cloud-based artificial intelligence platform designed to solve IT issues. The company's platform combines natural language processing (NLP), machine learning and conversational-AI to tackle enterprise IT issues, integrates with existing service management systems, identity and access management systems, knowledge bases, email accounts, workflow automation, and facilities management dashboards, enabling enterprises to identify troubleshooting steps and resolve IT support issues instantly and automatically.


Moveworks platform makes use of Natural Language Understanding (NLU) to help their artificial intelligence system to understand IT issues and the conversations around them in order to understand what the symptoms and solutions for a problem might be. Moveworks uses collective learning to help their artificial intelligence engines natural language processing. This NLU in turn works to run their conversational AI which keeps employees notified as tasks are completed and issues resolved. The platform includes semantic search to help them find answers from articles, documents and FAQs.

The platform is a cloud-based platform built to be integrated into an enterprises existing systems and software.


June 2021
Moveworks raises a $200,000,000 series C round from Alkeon Capital Management, Bain Capital, ICONIQ Capital, Kleiner Perkins Caufield & Byers, Lightspeed Venture Partners, Sapphire Ventures and Tiger Global Management.
November 14, 2019
Moveworks snags $75M Series B to resolve help desk tickets with AI
November 2019
Moveworks raises a $75,000,000 series B round from Bain Capital Ventures, Comerica Bank’s Technology, ICONIQ Capital, John Thompson, Kleiner Perkins Caufield & Byers, Lightspeed Venture Partners and Sapphire Ventures.
August 20, 2019
Startup Moveworks has raised $30 million to use AI to automate the most common IT tasks.
May 24, 2019
Moveworks believes IT overload is a natural language processing problem.
April 2019
Moveworks raises a $30,000,000 series A round from Bain Capital Ventures and Lightspeed Venture Partners.

Funding Rounds


Further Resources


Moveworks - MOVEWORKS


Moveworks bets IT overload is a Natural Language Processing problem

Tiernan Ray


May 24, 2019

Moveworks used this deck to raise $70 million from VCs led by Kleiner - Business Insider

Benjamin Pimentel


November 14, 2019


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