Moveworks is a developer of a cloud-based artificial intelligence platform designed to solve IT issues. The company's platform combines natural language processing (NLP), machine learning and conversational-AI to tackle enterprise IT issues, integrates with existing service management systems, identity and access management systems, knowledge bases, email accounts, workflow automation, and facilities management dashboards, enabling enterprises to identify troubleshooting steps and resolve IT support issues instantly and automatically.
Moveworks platform makes use of Natural Language Understanding (NLU) to help their artificial intelligence system to understand IT issues and the conversations around them in order to understand what the symptoms and solutions for a problem might be. Moveworks uses collective learning to help their artificial intelligence engines natural language processing. This NLU in turn works to run their conversational AI which keeps employees notified as tasks are completed and issues resolved. The platform includes semantic search to help them find answers from articles, documents and FAQs.
The platform is a cloud-based platform built to be integrated into an enterprises existing systems and software.
Co-Founder and CEO
Co-Founder and Vice President of Machine Learning
Co-Founder and CTO
Co-Founder and Vice President of Product
Senior Technical Sourcer
Moveworks bets IT overload is a Natural Language Processing problem
May 24, 2019
Moveworks used this deck to raise $70 million from VCs led by Kleiner - Business Insider
November 14, 2019
Moveworks: Automatic Resolution of IT Issues