Moveworks

Moveworks

Moveworks is an AI, machine learning, enterprise natural language understanding (NLU) and chatbot platform that resolves IT Service Desk support issues.

Moveworks is a developer of a cloud-based artificial intelligence platform designed to solve IT issues. The company's platform combines natural language processing (NLP), machine learning and conversational-AI to tackle enterprise IT issues, integrates with existing service management systems, identity and access management systems, knowledge bases, email accounts, workflow automation, and facilities management dashboards, enabling enterprises to identify troubleshooting steps and resolve IT support issues instantly and automatically.

Platform

Moveworks platform makes use of Natural Language Understanding (NLU) to help their artificial intelligence system to understand IT issues and the conversations around them in order to understand what the symptoms and solutions for a problem might be. Moveworks uses collective learning to help their artificial intelligence engines natural language processing. This NLU in turn works to run their conversational AI which keeps employees notified as tasks are completed and issues resolved. The platform includes semantic search to help them find answers from articles, documents and FAQs.

The platform is a cloud-based platform built to be integrated into an enterprises existing systems and software.

Timeline

November 14, 2019

Moveworks snags $75M Series B to resolve help desk tickets with AI

August 20, 2019

Startup Moveworks has raised $30 million to use AI to automate the most common IT tasks.

May 24, 2019

Moveworks believes IT overload is a natural language processing problem.

Funding rounds

Funding round
Funding type
Funding round amount (USD)
Funding round date
Investment
Moveworks Sereis B round
75,000,000
November 14, 2019
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People

Name
Role
LinkedIn

Bhavin Shah

Co-Founder and CEO

Celeste Reppond

Employee

David Nicola

Employee

Jiang Chen

Co-Founder and Vice President of Machine Learning

Jorden Pecher

Employee

Josie Staub

Employee

Meera Lakhani

Employee

Vaibhav Nivargi

Co-Founder and CTO

Varsha Patil

Employee

Varun Singh

Co-Founder and Vice President of Product

Zia Castillo

Senior Technical Sourcer

Further reading

Title
Author
Link
Type
Date

Moveworks bets IT overload is a Natural Language Processing problem

Tiernan Ray

Web

May 24, 2019

Moveworks used this deck to raise $70 million from VCs led by Kleiner - Business Insider

Benjamin Pimentel

Web

November 14, 2019

Documentaries, videos and podcasts

Title
Date
Link

Companies

Company
CEO
Location
Products/Services

References

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