VOXYS
The VOXYS Communications Center was established in 2020 as a result of a large-scale merger of four companies: BEEPER, Comfortel, TELECOMEXPRESS and Logicall - Russian contact centers with over 20 years of experience in the customer service industry.
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VOXYS
The VOXYS Communications Center was established in 2020 as a result of a large-scale merger of four companies: BEEPER, Comfortel, TELECOMEXPRESS and Logicall - Russian contact centers with over 20 years of experience in the customer service industry.
NEW VOXYS PROJECT: TELEMARKETING FOR CITIBANK
In February 2022, the VOXYS communications center launched a communications project for Citibank.
Citibank is a new customer for VOXYS, the project being implemented as part of the bank's expansion of the pool of outsourced contact center service providers.
The new project provides for the implementation of Citibank's banking products through telemarketing, in particular, informing existing bank customers about personalized offers for issuing and servicing credit cards.
THANKS TO THE INTEGRATION OF EXPERIENCE AND EXPERTISE DEVELOPED OVER DOZENS OF YEARS OF WORK, VOXYS TAKES A COMPREHENSIVE CUSTOMER SERVICE
• Launching an omnichannel contact center on a turnkey outsourcing basis, taking into account the specifics of the customer's business.
• Increasing sales through the implementation of predictive analytics, contact strategies and telemarketing technologies.
• Development and implementation of processes that promote customer retention, increase brand loyalty and repeat purchases.
• Assessing potential customer data and shopper behavior to build predictive models based on the likelihood of purchases.
• Successful and mutually beneficial partnership with major Russian companies and holdings.
BENEFITS
• Providing technical support to customers with the most modern IT platform based on Cisco Systems solutions and our own unique IT developments.
• A team of business process outsourcing experts with a deep understanding of the specifics of companies in key business areas (finance, retail, insurance, FMCG, logistics, real estate, manufacturing, medicine, telecommunications, etc.), as well as government organizations and authorities.
•Operational process management and quality management system certified according to the international quality standard in the field of customer service ISO 18295-1:2017-07.
• Reliable and socially responsible employer, investing on an ongoing basis in training and continuous development of professional competencies and careers of employees.
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