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US Patent 7372952 Telephony control system with intelligent call routing

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Is a
Patent
Patent

Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
7372952
Date of Patent
May 13, 2008
Patent Application Number
11756204
Date Filed
May 31, 2007
Patent Citations Received
‌
US Patent 12075003 Techniques for decisioning behavioral pairing in a task assignment system
0
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
0
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US Patent 11972376 Techniques for workforce management in a task assignment system
0
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US Patent 12008494 Techniques for behavioral pairing in a multistage task assignment system
0
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US Patent 11706339 System and method for communication analysis for use with agent assist within a cloud-based contact center
0
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US Patent 11712637 Steerable disk or ball
0
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US Patent 11778097 Techniques for pairing contacts and agents in a contact center system
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US Patent 11783246 Systems and methods for workforce management system deployment
...
Patent Primary Examiner
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Harry S. Hong
Patent abstract

A communications system and method, for analyzing at least two characteristics for each of at least a portion of a plurality of communications, selected from the group comprising artificial neural network parameters, stochastic parameters, cost parameters, and utility parameters, and determining in dependence thereon an optimum routing of the plurality of communications, based on the at least two characteristics for each of the at least a portion of the communications.

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