Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Nuno André de Matos Lopes Cardoso0
Pedro Filipe Caldeira Neves0
Date of Patent
April 30, 2024
0Patent Application Number
178431110
Date Filed
June 17, 2022
0Patent Citations
...
Patent Primary Examiner
Patent abstract
A method and system for determining anomalies in call center communications. Data relating to communications is streamed and processed to obtain baseline probability distributions over various domains of communications. Streams related to subsequent calls are compared to the baselines to determine anomalies.
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