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US Patent 10356244 Automated predictive call routing using reinforcement learning

Patent 10356244 was granted and assigned to FMR LLC on July, 2019 by the United States Patent and Trademark Office.

OverviewStructured DataIssuesContributors
Is a
Patent
Patent
1
Date Filed
February 8, 2019
1
Date of Patent
July 16, 2019
1
Patent Application Number
16271541
1
Patent Citations Received
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US Patent 11924380 Machine-learning system for incoming call driver prediction
2
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US Patent 10631257 System and method for providing enhanced routing in a contact center
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US Patent 10936961 Automated predictive product recommendations using reinforcement learning
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US Patent 11367089 Genuineness of customer feedback
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US Patent 11431848 Machine-learning system for incoming call driver prediction
Patent Inventor Names
Shovon Sengupta
1
Bibhash Chakrabarty
1
Shishir Shekhar
1
Alex Arias-Vargas
1
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
1
Patent Number
10356244
1
Patent Primary Examiner
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Rasha S. Al-Aubaidi
1

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