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US Patent 11431848 Machine-learning system for incoming call driver prediction

Patent 11431848 was granted and assigned to TD Ameritrade on August, 2022 by the United States Patent and Trademark Office.

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TimelineTable: Further ResourcesReferences
Is a
Patent
Patent
1

Patent attributes

Patent Applicant
TD Ameritrade
TD Ameritrade
1
Current Assignee
TD Ameritrade
TD Ameritrade
1
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
1
Patent Number
114318481
Patent Inventor Names
Abhilash Krishnankutty Nair1
Logan Sommers Ahlstrom1
Nafiseh Saberian1
Ravindra Reddy Tappeta Venkata1
Stephen Filios1
Date of Patent
August 30, 2022
1
Patent Application Number
169177521
Date Filed
June 30, 2020
1
Patent Citations
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US Patent 10714084 Artificial intelligence based service implementation
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US Patent 10637991 Systems and methods for intelligent routing call center solutions
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US Patent 10805469 Systems and methods for intelligent routing call center solutions
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US Patent 10356244 Automated predictive call routing using reinforcement learning
Patent Primary Examiner
‌
Khai N. Nguyen
1
CPC Code
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G06Q 30/016
1
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H04M 2203/558
1
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H04M 3/5183
1
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G06N 5/04
1
‌
G06N 20/00
1

A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one or more probability values from the AI engine based on the input digital footprint. The method includes selecting a call driver, from among a plurality of call drivers, as a predicted call driver. The method includes providing the predicted call driver to a call center associated with the company.

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