Romain Lapeyre is a co-founder and CEO of Gorgias, a helpdesk software company working to make helpdesk agents more successful.
From 2011 to 2015, he studied at HEC Paris, where he earned a Masters degree in management, with a focus on entrepreneurship. While there, Romain Lapeyre studied finance, strategic marketing, business strategy, accounting, supply chain, and GoogleTrack. He also partook in HEC's debating society where he served as a treasurer, and interviewed Jean-Louis Borlo, Carlos Ghosn, Dan Serfaty, and Jean-Paul Agon.
In 2012, Romain Lapeyre took part in an exchange program with Fudan University for Business Administration and Management.
During his time at HEC Paris, Romain Lapeyre worked as a Congressman's Assistant at the Assemblée nationale in Paris for two months where he participated in the drafting of a bill on health care funding and was responsible for digital communication. From August 2013 to January 2014, he worked at an internship at Scalr in business development in San Francisco where he participated in sales and account management, pricing strategy, business development, marketing and cloud computing. And from February 2014 to August 2014, Romain Lapeyre interned at Work4 in Paris and San Francisco, where he worked with a senior product manager and a team of five developers which were working on a new referral product for Work4.
In March 2015, Romain Lapeyre and Alex Plugaru founded Gorgias. Romain Lapeyre serves as Gorgias' CEO, and Alex Plugaru serves as the company's CTO. After founding the company in Paris and raising a successful seed round in 2015, Romain Lapeyre and Alex Plugaru relocated the company headquarters to San Francisco in 2016. As of early 2021, the company has offices in Paris, Toronto, Charlotte, Belgrade, Sydney, and San Francisco.
They founded the company after prior experience in customer support software systems and with an intention to develop a less repetitive customer support system. Gorgias attempts to solve this through suggestions of common support requests. And, moving forward, Romain Lapeyre and Alex Plugaru are focused on increasing the products automation with an end goal of their support agents working to supervise the process rather than spend time on repetitive actions.
In October 2020, Romain Lapeyre participated in Shogun's Series B. The company raised $35 million.
Pulse of a Techstar: Gorgias, Help Desk Automation Software - AlleyWatch
December 10, 2015
Documentaries, videos and podcasts
"What Are You Seeing? #001" with Romain Lapeyre, CEO of Gorgias: 2,500+ SMB E-Commerce Customers | SaaStr
April 15, 2020
Discussion with Romain Lapeyre, CEO and Co-Founder or Gorgias
March 22, 2019
Romain Lapeyre, CEO Gorgias, Interview Sam Venning, Founder YCommerce
April 9, 2019
SaaStr 269: Gorgias CEO Romain Lapeyre on How to Close your First 1000 Customers Based Solely on Data
SaaStr 328: SaaStr CEO Jason Lemkin and Gorgias CEO Romain Lapeyre on What They're Seeing with SMB E-commerce Customers