GoldenGolden
Romain Lapeyre

Romain Lapeyre

Co-founder and CEO of Gorgias

Romain Lapeyre is a co-founder and CEO of Gorgias, a helpdesk software company working to make helpdesk agents more successful.

Education

Romain Lapeyre attended Collège Stanislas, a private college in Montreal, Quebec which works to set students up for success in college, university and professional life, from 2009 to 2011.

From 2011 to 2015, he studied at HEC Paris, where he earned a Masters degree in management, with a focus on entrepreneurship. While there, Romain Lapeyre studied finance, strategic marketing, business strategy, accounting, supply chain, and GoogleTrack. He also partook in HEC's debating society where he served as a treasurer, and interviewed Jean-Louis Borlo, Carlos Ghosn, Dan Serfaty, and Jean-Paul Agon.

In 2012, Romain Lapeyre took part in an exchange program with Fudan University for Business Administration and Management.

Experience

During his time at HEC Paris, Romain Lapeyre worked as a Congressman's Assistant at the Assemblée nationale in Paris for two months where he participated in the drafting of a bill on health care funding and was responsible for digital communication. From August 2013 to January 2014, he worked at an internship at Scalr in business development in San Francisco where he participated in sales and account management, pricing strategy, business development, marketing and cloud computing. And from February 2014 to August 2014, Romain Lapeyre interned at Work4 in Paris and San Francisco, where he worked with a senior product manager and a team of five developers which were working on a new referral product for Work4.

Gorgias

In March 2015, Romain Lapeyre and Alex Plugaru founded Gorgias. Romain Lapeyre serves as Gorgias' CEO, and Alex Plugaru serves as the company's CTO. After founding the company in Paris and raising a successful seed round in 2015, Romain Lapeyre and Alex Plugaru relocated the company headquarters to San Francisco in 2016. As of early 2021, the company has offices in Paris, Toronto, Charlotte, Belgrade, Sydney, and San Francisco.

They founded the company after prior experience in customer support software systems and with an intention to develop a less repetitive customer support system. Gorgias attempts to solve this through suggestions of common support requests. And, moving forward, Romain Lapeyre and Alex Plugaru are focused on increasing the products automation with an end goal of their support agents working to supervise the process rather than spend time on repetitive actions.

Personal Investments

In October 2020, Romain Lapeyre participated in Shogun's Series B. The company raised $35 million.

Timeline

People

Name
Role
LinkedIn

Further reading

Title
Author
Link
Type
Date

Pulse of a Techstar: Gorgias, Help Desk Automation Software - AlleyWatch

Alex Iskold

Web

December 10, 2015

Documentaries, videos and podcasts

Title
Date
Link

"What Are You Seeing? #001" with Romain Lapeyre, CEO of Gorgias: 2,500+ SMB E-Commerce Customers | SaaStr

April 15, 2020

Discussion with Romain Lapeyre, CEO and Co-Founder or Gorgias

March 22, 2019

Romain Lapeyre, CEO Gorgias, Interview Sam Venning, Founder YCommerce

April 9, 2019

SaaStr 269: Gorgias CEO Romain Lapeyre on How to Close your First 1000 Customers Based Solely on Data

SaaStr 328: SaaStr CEO Jason Lemkin and Gorgias CEO Romain Lapeyre on What They're Seeing with SMB E-commerce Customers

Companies

Company
CEO
Location
Products/Services

References

Golden logo
Text is available under the Creative Commons Attribution-ShareAlike 4.0; additional terms apply. By using this site, you agree to our Terms & Conditions.