Hyro

Hyro is a New York-based company that has developed an adaptive communication platform. It was founded in 2018 and uses technology such as artificial intelligence (AI) and natural language processing (NLP) to develop its solutions. Hyro develops communication solutions specifically for the healthcare industry with the stated mission of simplifying interactions across digital channels for better communication between companies and their customers.

Hyro's platform is described as a conversational AI omnichannel solution for enterprise healthcare companies. The solutions are meant to be used for repetitive tasks in different contexts for healthcare, such as prescription management, IT help desk, scheduling management, and frequently asked question resolution. There is also a real-time analytics feature that provides insights for patient behavior that can be applied to clinical, operational, and business decisions. The platform can be integrated with other software such as Epic, Salesforce, and Slack.

Hyro's AI assistant solution gathers information about the client's healthcare company by scraping information from places such as relevant websites, application programming interfaces, and external databases. NLP is then used to make the data searchable and usable for the AI assistant. It can complete tasks such as scheduling, billing, and registration.

The platform's call center automation feature filters calls that come to the clients. The feature allows for the automation of routine calls, directing more complex calls to a live human agent and deflecting simple calls to a self-service feature to complete the call.

Hyro's conversational intelligence feature uses data that is collected through various conversation channels, such as calls, emails, and mobile apps. That data can then be analyzed to provide insights for the client for customer engagement and operational decisions.