BingoBox

BingoBox is a brand of self-service convenience stores. The company that developed BingoBox is Beijing Bin Song Network Technology Co. It was established in 2016 by Chen Ziling. BingoBox's headquarters is located in Zhangshan, Guangdong, China. As of April 2018, BingoBox has operations in 30 cities in China. It has also expanded to Taiwan, Malaysia, and South Korea and has also started expanding to Japan.

BingoBox operates a convenience store without the presence of a store employee. Nevertheless, if customers require help regarding BingoBox's services, customer service can be reached through a video call device available at the store.

To enter the store, the customer must scan a QR Code which also functions as a way to verify the customer's identification. During the check-out process at the cashier counter, the customer only needs to put their purchased items onto the counter and the total amount would be displayed on the available screen. Transactions can only be done using mobile phone-based payment gateways such as Alipay and WeChat. Before being able to leave the store, cameras at the door would automatically check whether the products on hand have all been paid for. Additionally, there is a camera at the store that allows for facial recognition to ensure that when theft occurs, investigation to apprehend the suspect would proceed much quickly. The store is open 24/7.

Customer experience overview for BingoBox