Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Vijay Jayapalan0
Zakery Layne Johnson0
John Raymond Harris0
Anthony Scott Farnsworth0
Charles Lee Oakes, III0
Eric Smith0
Joshua S. Kerr0
Joshua Samuel Leonard0
...
Date of Patent
October 25, 2016
Patent Application Number
14019669
Date Filed
September 6, 2013
Patent Citations Received
Patent Primary Examiner
Patent abstract
Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.
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