Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Stephanie S. Hellman0
Kristine Ing Kushner0
Darrell L. Suen0
John Chuprevich0
Joel Gardner0
Ayesha Hasan0
Suzanne M. Fisi0
Chris Kalaboukis0
Date of Patent
April 16, 2024
0Patent Application Number
180473690
Date Filed
October 18, 2022
0Patent Citations
...
Patent Primary Examiner
Patent abstract
A method for managing a communication session includes receiving a request to perform a task. The task is divided into one or more steps. One or more user devices are identified that can be used to perform one or more of the steps. One or more communication channels are identified that are available to the one or more user devices. The communication session is permitted to switch from one or more of the user devices and communication channels to complete the one or more steps of the task while maintaining a continuity of the communication session.
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