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US Patent 9449278 Cloud-based diagnostics and remediation

Patent 9449278 was granted and assigned to Apple (company) on September, 2016 by the United States Patent and Trademark Office.

Overview Structured Data Issues Contributors Activity

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Patent attributes

Patent Applicant

Apple (company)

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Current Assignee

Apple (company)

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Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

Efstratios N. Davlos0

Gavin Anthony Condon0

Edmund R. Brown0

Francimar C. Schmitt0

Date of Patent

September 20, 2016

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Patent Application Number

139581500

Date Filed

August 2, 2013

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Patent Citations Received

US Patent 11656974 Enhanced performance diagnosis in a network computing environment

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US Patent 11870648 System and method for systematically managing network devices

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Patent Primary Examiner

Stanley K. Hill

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Patent abstract

Troubleshooting a technical problem on a user device using a network-based remediation platform. Receiving problem statements relating to technical problems associated with a user device, activating a domain of cases, assigning a score for the cases based on a scoring algorithm, and determining one or more remediation actions to suggest based on the score.

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