Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Matt Marum0
Date of Patent
March 22, 2016
0Patent Application Number
140607090
Date Filed
October 23, 2013
0Patent Primary Examiner
Patent abstract
Embodiments of the present invention provide a method, system and computer program product for CRM audio on hold. In an embodiment of the invention, a CRM audio on hold method includes identifying a caller associated with the telephone call received in a call processing gateway, selecting a record in a CRM application pertinent to the caller and inserting the selected record into a variable field of a template. The method also includes text-to-speech (TTS) processing the template into audio and returning the audio to the call processing gateway for playback to the caller while the caller is on hold.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.
