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US Patent 9106736 Multiple interaction live monitoring

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Patent Citations Received

US Patent 12126584 Contact center messaging

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US Patent 12120270 Monitoring representatives in a contact center environment

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US Patent 12028485 Integrated representative profile data in contact center environment

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US Patent 11979464 Thick client and common queuing framework for contact center environment

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Patent abstract

A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

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Patent Citations Received

US Patent 11757999 Thick client and common queuing framework for contact center environment

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Patent Citations Received

US Patent 11706344 Monitoring representatives in a contact center environment

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US Patent 09106736 Multiple interaction live monitoring US Patent 9106736 Multiple interaction live monitoring

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Patent Number

091067360

Patent Number

91067360

Edits on 20 May, 2023

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Official Website

https://pdfpiw.uspto.gov/.piw?Docid=091067360

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Is a

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Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

091067360

Date of Patent

August 11, 2015

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Patent Application Number

142990250

Date Filed

June 9, 2014

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Official Website

https://pdfpiw.uspto.gov/.piw?Docid=091067360

Patent Primary Examiner

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Website URL

https://pdfpiw.uspto.gov/.piw?Docid=09106736

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US Patent 09106736 Multiple interaction live monitoring

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Is a

Patent jurisdiction

United States Patent and Trademark Office

Patent number

09106736

Date of patent

August 11, 2015

Patent application number

14299025

Date Filed

June 9, 2014

Patent primary examiner

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