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US Patent 9026431 Semantic parsing with multiple parsers

Patent 9026431 was granted and assigned to Google on May, 2015 by the United States Patent and Trademark Office.

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Patent abstractTimelineTable: Further ResourcesReferences
Is a
Patent
Patent
1

Patent attributes

Patent Applicant
Google
Google
1
Current Assignee
Google
Google
1
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
1
Patent Number
90264311
Patent Inventor Names
Fadi Biadsy1
Pedro J. Moreno Mengibar1
Diego Melendo Casado1
Date of Patent
May 5, 2015
1
Patent Application Number
139539561
Date Filed
July 30, 2013
1
Patent Citations Received
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
2
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US Patent 11706339 System and method for communication analysis for use with agent assist within a cloud-based contact center
3
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US Patent 11749255 Voice question and answer method and device, computer readable storage medium and electronic device
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US Patent 11783246 Systems and methods for workforce management system deployment
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US Patent 11837208 Audio processing techniques for semantic audio recognition and report generation
4
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US Patent 11856140 Predictive communications system
5
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US Patent 11943391 Method and apparatus for routing communications within a contact center
6
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US Patent 11677875 Method and apparatus for automated quality management of communication records
7
Patent Primary Examiner
‌
Edgar Guerra-Erazo
1
Patent abstract

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for semantic parsing with multiple parsers. One of the methods includes obtaining one or more transcribed prompt n-grams from a speech to text recognizer, providing the transcribed prompt n-grams to a first semantic parser that executes on the user device and accesses a first knowledge base for results responsive to the spoken prompt, providing the transcribed prompt n-grams to a second semantic parser that accesses a second knowledge base for results responsive to the spoken prompt, the first knowledge base including first data not included in the second knowledge base, receiving a result responsive to the spoken prompt from the first semantic parser or the second semantic parser, wherein the result is selected from the knowledge base associated with the semantic parser that provided the result to the user device, and performing an operation based on the result.

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