US Patent 8693671 Network predictive customer service queue management
Patent 8693671 was granted and assigned to Five9 Inc. on April, 2014 by the United States Patent and Trademark Office.
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Patent abstract
A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.
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US Patent 08693671 Network predictive customer service queue management US Patent 8693671 Network predictive customer service queue management
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Patent Number
0869367100
Patent Number
869367100
Edits on 25 May, 2023
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Official Website
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Infobox
Is a
Current Assignee
Patent Jurisdiction
Patent Number
086936710
Date of Patent
April 8, 2014
0Patent Application Number
135943560
Date Filed
August 24, 2012
0Official Website
Patent Primary Examiner
Edits on 27 Sep, 2022
Golden AI
Infobox
Is a
Current Assignee
Patent Jurisdiction
Patent Number
086936710
Date of Patent
April 8, 2014
0Patent Application Number
135943560
Date Filed
August 24, 2012
0Official Website
Patent Primary Examiner
Edits on 19 May, 2022
Golden AI
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Website URL
Edits on 22 Dec, 2021
Golden AI
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Infobox (+8 properties)
US Patent 08693671 Network predictive customer service queue management
Infobox
Is a
Current assignee
Patent jurisdiction
Patent number
08693671
Date of patent
April 8, 2014
Patent application number
13594356
Date Filed
August 24, 2012
Patent primary examiner
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