US Patent 8693671 Network predictive customer service queue management

Patent 8693671 was granted and assigned to Five9 Inc. on April, 2014 by the United States Patent and Trademark Office.

Overview Structured Data Issues Contributors Activity

Is a

Patent

Patent attributes

Current Assignee

Five9 Inc.

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

8693671

Date of Patent

April 8, 2014

Patent Application Number

13594356

Date Filed

August 24, 2012

Patent Primary Examiner

‌

Quynh Nguyen

Patent abstract

A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.