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US Patent 8300798 Intelligent communication routing system and method

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Edits on 17 Oct, 2024
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Golden AI
edited on 17 Oct, 2024
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US Patent 12120271 Matching using agent/caller sensitivity to performance
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Golden AI
edited on 17 Oct, 2024
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US Patent 12120268 Techniques for benchmarking performance in a contact center system
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Edits on 28 Aug, 2024
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Golden AI
edited on 28 Aug, 2024
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US Patent 12075003 Techniques for decisioning behavioral pairing in a task assignment system
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Edits on 27 Jun, 2024
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Golden AI
edited on 27 Jun, 2024
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US Patent 12022029 Techniques for data matching in a contact center system
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Edits on 12 Jun, 2024
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Golden AI
edited on 12 Jun, 2024
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US Patent 12008494 Techniques for behavioral pairing in a multistage task assignment system
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Edits on 1 May, 2024
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Golden AI
edited on 1 May, 2024
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US Patent 11972376 Techniques for workforce management in a task assignment system
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edited on 1 May, 2024
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
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Edits on 10 Apr, 2024
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Golden AI
edited on 10 Apr, 2024
Edits on 29 Mar, 2024
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Golden AI
edited on 29 Mar, 2024
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US Patent 11943391 Method and apparatus for routing communications within a contact center
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Edits on 21 Mar, 2024
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Golden AI
edited on 21 Mar, 2024
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US Patent 11936817 Techniques for behavioral pairing in a task assignment system
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Edits on 12 Mar, 2024
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Golden AI
edited on 12 Mar, 2024
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US Patent 11922213 Techniques for behavioral pairing in a task assignment system
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Edits on 2 Mar, 2024
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Golden AI
edited on 2 Mar, 2024
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US Patent 11915042 Techniques for behavioral pairing in a task assignment system
0
Edits on 19 Jan, 2024
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Golden AI
edited on 19 Jan, 2024
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US Patent 11876931 Techniques for benchmarking pairing strategies in a contact center system
0
Edits on 3 Jan, 2024
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Golden AI
edited on 3 Jan, 2024
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US Patent 11863708 Matching using agent/caller sensitivity to performance
0
Edits on 27 Dec, 2023
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Golden AI
edited on 27 Dec, 2023
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US Patent 11856140 Predictive communications system
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Edits on 12 Oct, 2023
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Golden AI
edited on 12 Oct, 2023
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US Patent 11783246 Systems and methods for workforce management system deployment
Edits on 4 Oct, 2023
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Golden AI
edited on 4 Oct, 2023
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US Patent 11778097 Techniques for pairing contacts and agents in a contact center system
Edits on 21 Sep, 2023
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Golden AI
edited on 21 Sep, 2023
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Patent Inventor Names
Steven M. Hoffberg0
Wai Wu0
Edits on 2 Aug, 2023
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Golden AI
edited on 2 Aug, 2023
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US Patent 11712637 Steerable disk or ball
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Edits on 19 Jul, 2023
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Golden AI
edited on 19 Jul, 2023

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