US Patent 8136114 Business process management system having dynamic task assignment

Patent 8136114 was granted and assigned to Sprint on March, 2012 by the United States Patent and Trademark Office.

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US Patent 12022363 Method and apparatus for managing communication inquiries

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Patent abstract

Disclosed herein is a system and method for the dynamic assignment of tasks within an enterprise through determining a group of one or more candidate resources based on defined attributes of a task. The group of one or more candidate resources is then analyzed to intelligently assign the task to one of the resources based on one or more of presence, location, schedule, workload, and performance history for each candidate resource.

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US Patent 11803818 Method and system for automatic task time estimation and scheduling

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