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US Patent 8136114 Business process management system having dynamic task assignment

Patent 8136114 was granted and assigned to Sprint on March, 2012 by the United States Patent and Trademark Office.

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Patent abstractTimelineTable: Further ResourcesReferences
Is a
Patent
Patent

Patent attributes

Current Assignee
Sprint
Sprint
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
8136114
Patent Inventor Names
Devon L. Biere3
Michael A. Gailloux3
Date of Patent
March 13, 2012
Patent Application Number
11408475
Date Filed
April 21, 2006
Patent Citations Received
‌
US Patent 12022363 Method and apparatus for managing communication inquiries
1
‌
US Patent 11710485 Cooking management system with wireless voice engine server
2
‌
US Patent 11803818 Method and system for automatic task time estimation and scheduling
Patent Primary Examiner
‌
Meng An
Patent abstract

Disclosed herein is a system and method for the dynamic assignment of tasks within an enterprise through determining a group of one or more candidate resources based on defined attributes of a task. The group of one or more candidate resources is then analyzed to intelligently assign the task to one of the resources based on one or more of presence, location, schedule, workload, and performance history for each candidate resource.

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