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US Patent 12022363 Method and apparatus for managing communication inquiries

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Contents

Patent abstractTimelineTable: Further ResourcesReferences
Is a
Patent
Patent
1

Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
1
Patent Number
120223631
Patent Inventor Names
Ginger Chien1
Nemmara K. Shankaranarayanan1
Adrianne Luu1
Dana Tardelli1
Leonid Razoumov1
Date of Patent
June 25, 2024
1
Patent Application Number
182950861
Date Filed
April 3, 2023
1
Patent Citations
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US Patent 7639790 Method and apparatus for providing an audible calling party identification for a call waiting service
1
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US Patent 7849213 Secure communication architecture, protocols, and methods
1
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US Patent 9148483 Tracking user physical activity with multiple devices
1
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US Patent 8136114 Business process management system having dynamic task assignment
1
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US Patent 10438152 Managing performance of human review of media data
1
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US Patent 6895257 Personalized agent for portable devices and cellular phone
1
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US Patent 7283973 Multi-modal voice-enabled content access and delivery system
1
Patent Primary Examiner
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Mahran Y Abu Roumi
1
CPC Code
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H04N 21/47202
1
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H04N 21/4788
1
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H04L 67/306
1
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G06Q 30/0241
1
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G06Q 10/10
1
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G06Q 30/0203
1
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H04W 4/12
1
Patent abstract

A system that incorporates teachings of the present disclosure may include, for example, a processing system that analyses, without user intervention, content of a first message directed from equipment of a sending user to equipment of a receiving user, to identify a task. The processing system determines that the receiving user is unable to perform the task according to biometric data of the receiving user. The biometric data is selected from one of heart rate, blood pressure, respiratory rate, and combinations thereof. According to the content of the first message and the biometric data obtained from the receiving user, the processing system determines that the task should be delegated to another user, and responsive thereto, provides a second message associated with the task to equipment of the other user. Other embodiments are disclosed.

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