US Patent 7146002 Customer service transaction handling based on transaction history

Patent 7146002 was granted and assigned to American Airlines on December, 2006 by the United States Patent and Trademark Office.

Overview Structured Data Issues Contributors Activity

All edits

Edits on 6 Sep, 2023

"Add patent inventor(s)"

Golden AI

edited on 6 Sep, 2023

Edits made to:

Infobox (+3 properties)

Infobox

Patent Inventor Names

Carline A. Smith0

George Gleason0

Susan Lawrence0

Edits on 31 Aug, 2023

"Add patent abstract"

Golden AI

edited on 31 Aug, 2023

Edits made to:

Article (+556 characters)

Article

Patent abstract

A method of routing a plurality of calls received by a call routing system, including grouping each of the plurality of received calls based on a plurality of customer classifications each associated with one of a plurality of customers each corresponding to one of the plurality of received calls. Each of the plurality of received calls are ranked based on a plurality of transaction histories each associated with one of the plurality of customers. Each of the plurality of received calls are routed based on the grouping and the ranking.

Edits on 16 Jul, 2023

"Remove leading 0 from patent number"

Golden AI

edited on 16 Jul, 2023

Edits made to:

Infobox (+1/-1 properties)

‌