Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Susan Lawrence0
Carline A. Smith0
George Gleason0
Date of Patent
December 5, 2006
Patent Application Number
10881571
Date Filed
June 30, 2004
Patent Primary Examiner
Patent abstract
A method of routing a plurality of calls received by a call routing system, including grouping each of the plurality of received calls based on a plurality of customer classifications each associated with one of a plurality of customers each corresponding to one of the plurality of received calls. Each of the plurality of received calls are ranked based on a plurality of transaction histories each associated with one of the plurality of customers. Each of the plurality of received calls are routed based on the grouping and the ranking.
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