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US Patent 12094471 Providing answers to voice queries using user feedback

Patent 12094471 was granted and assigned to Google on September, 2024 by the United States Patent and Trademark Office.

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Patent attributes

Patent Applicant

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Current Assignee

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Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

John J. Lee1

Gabriel Taubman1

Andrew W. Hogue1

Date of Patent

September 17, 2024

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Patent Application Number

176542321

Date Filed

March 9, 2022

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Patent Citations

US Patent 7363282 Search system using user behavior data

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US Patent 6856986 Answer collection and retrieval system governed by a pay-off meter

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US Patent 7024366 Speech recognition with user specific adaptive voice feedback

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US Patent 7139717 System for dialog management

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US Patent 7197460 System for handling frequently asked questions in a natural language dialog service

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US Patent 7249011 Methods and apparatus for automatic training using natural language techniques for analysis of queries presented to a trainee and responses from the trainee

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US Patent 8214214 Emotion detection device and method for use in distributed systems

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US Patent 8265939 Hierarchical methods and apparatus for extracting user intent from spoken utterances

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Patent Primary Examiner

Daniel C Washburn

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CPC Code

1

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Patent abstract

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for training a dialog system using user feedback. According to one implementation, a method includes receiving, by a dialog engine and from a computing device, a voice input, determining, by the dialog engine, that the received voice input is classified as feedback to an answer of a question; identifying, by the dialog engine, a predetermined feedback scare associated with the feedback; and adjusting a confidence score associated with the question and the answer based on the predetermined feedback score.

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