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US Patent 11886281 Artificial intelligence engine providing automated error resolution

Patent 11886281 was granted and assigned to Bank of America on January, 2024 by the United States Patent and Trademark Office.

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Is a
Patent
Patent
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Patent attributes

Patent Applicant
Bank of America
Bank of America
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Current Assignee
Bank of America
Bank of America
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
118862810
Patent Inventor Names
Chirag B. Bhavsar0
Prashanth Kolar0
Vetrivel Murugan Shanmuga Ganapathy0
Pavan Chayanam0
Date of Patent
January 30, 2024
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Patent Application Number
174014850
Date Filed
August 13, 2021
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Patent Citations
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US Patent 9202171 Virtual game assistant based on artificial intelligence
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US Patent 6915454 Web controls validation
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US Patent 9070247 Automated virtual assistant
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US Patent 9172747 System and methods for virtual assistant networks
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US Patent 10956480 System and method for generating dialogue graphs
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US Patent 10990248 Operation collection via a system process
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US Patent 11009970 Attention aware virtual assistant dismissal
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US Patent 11010127 Virtual assistant for media playback
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...
Patent Primary Examiner
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Matthew M Kim
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CPC Code
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G06F 11/0793
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G06F 11/0769
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G06F 11/0787
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G06N 20/00
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G06F 11/0709
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G06F 2201/81
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Patent abstract

Aspects of the disclosure relate to automated error processing. A computing platform may receive historical error/solution information. The computing platform may train, using the historical error/solution information, an artificial intelligence engine to automatically identify solutions for current errors for a plurality of users. The computing platform may identify current errors for a user of the plurality of users. The computing platform may notify the user of the current errors. The computing platform may receive a request to correct an error of the one or more current errors. The computing platform may identify, using the artificial intelligence engine, a solution to the error. The computing platform may automatically perform actions to achieve the solution. The computing platform may send, after performing the actions, commands directing an event processing system to process an event with which the error was associated, which may cause the event processing system to process the event.

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